BPFGJP00013654 - Enterprise Technology Engineer

Airswift; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Airswift is seeking an Enterprise Technology Engineer to ensure reliable, secure, and scalable enterprise platforms in a retail environment. You will support, implement, and continuously improve technology services, working with vendors and internal teams to sustain operational excellence.

Responsibilities include incident management, change coordination, and proactive performance monitoring across enterprise apps, network, and devices, including POS and forecourt tech, with a focus on stability

Qualifications

• Experience with Incident, problem, and change management.
• Familiar with Retail and Enterprise applications and related infrastructure.
• Knowledge of POS, Payment, and Forecourt systems is desirable.

Responsibilities

• Maintain stability, availability, and performance of enterprise solutions and services.
• Lead troubleshooting and coordinate resolution of incidents and problems.
• Support upgrades, patches, migrations, and change initiatives in line with ITIL practices.
• Collaborate with vendors and support teams to meet service levels and business needs.

Skills

Incident management

Problem solving

Change management

Troubleshooting

Scripting basics

Tools

Microsoft Azure

Azure DevOps (ADO)

Confluence

MDM (AirWatch/Intune)

Grafana

Splunk

TeamViewer

Bomgar

Power Automate

Job description

Enterprise Technology Engineer Job Purpose

The Enterprise Technology Engineer is responsible for the support, implementation, and continuous improvement of retail enterprise technology platforms and services. The role ensures reliable, secure, and scalable technology solutions that meet business needs while maintaining operational excellence, system stability, and service continuity. The engineer works closely with business stakeholders, vendors, support teams, and technology partners to deliver change initiatives, support technology transitions, and ensure the ongoing availability and performance of enterprise systems.

Key Responsibilities

Operational Stability, Service Management & Support

Support, configure, and maintain enterprise technology solutions and platforms. Manage incidents, service requests, problems, and changes in accordance with ITIL or organisational service management practices. Maintain stability, availability, and performance of enterprise applications, hardware, and services. Monitor system health and proactively identify risks, vulnerabilities, and performance issues. Lead troubleshooting activities and coordinate resolution of complex incidents and recurring problems. Work with vendors and third-party service providers to deliver support outcomes. Ensure service levels are achieved and customer expectations are met. Support technology projects, upgrades, patches, migrations, and enhancement initiatives.

Service Transition & Change Management

Support service transition activities for new systems, upgrades, and operational handovers. Ensure documentation, support processes, monitoring tools, and operational readiness are established before go-live. Coordinate knowledge transfer between project, engineering, and support teams. Participate in change management processes to ensure smooth deployment and minimise business impact. Support hypercare activities during transition periods and stabilisation phases.

Required Skills & Experience

Technical Skills

Retail and Enterprise applications, basic network infrastructure understanding, and end-user technology support. Experience with handling Incident, problem, and change management. Experience in POS, Payment, and Forecourt systems. Familiar with Microsoft Azure, ADO, Confluence and MDM (AirWatch, Intune) solutions. Experience in monitoring tools such as Grafana/Splunk, as well as remote management tools (Teamviewer/Bomgar) Experience in Payroll software support and asset/hardware management. Experience in automation (PowerAutomate) and scripting is considered an advantage.

Professional Skills

Strong troubleshooting and analytical skills.