Hybrid Senior Systems Engineer - Retail Enterprise IT

rhi

Kuala Lumpur

Hybrid

MYR 120,000 - 180,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

BYOD allowed

Hybrid work model (60/40)

Job summary

rhi is seeking an experienced Senior Systems Engineer for an initial 12-month contract, with extension potential. The role emphasizes supporting retail IT platforms, vendor coordination, and maintaining service continuity across enterprise systems.

Hybrid work arrangement (60/40) is required; BYOD is mandatory as laptops are not provided. Ideal candidates will have IT/retail experience, strong stakeholder skills, and familiarity with Azure, ITIL, and enterprise monitoring tools.

Qualifications

Bachelor's degree in IT, CS, Engineering, or related discipline.
6–8 years of professional IT Retail Support experience.
Certifications in ITIL/ITSM, Microsoft/Azure, or AWS are preferred.
Experience supporting retail enterprise-scale platforms/environments.

Responsibilities

Support, configure, and maintain enterprise technology solutions and platforms.
Manage incidents, service requests, problems, and changes per ITIL or organisational practices.
Maintain stability, availability, and performance of applications, hardware and services.
Monitor system health, identify risks and performance issues, and coordinate resolutions.
Collaborate with vendors/third parties to deliver support outcomes and meet SLAs.
Support technology projects, upgrades, patches, migrations, and enhancements.