Retail Branch Manager

HABIB Group; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

HABIB Group invites applications for a Branch Manager to lead a dynamic retail team in Malaysia. You will drive sales, oversee branch operations, and maintain the brand’s premium showroom standards.

The role requires strong leadership, strategic planning, and a customer-focused approach. Ideal candidates have 5–7 years in retail, preferably jewellery or luxury brands, with a Diploma or Bachelor’s degree in business or marketing.

Qualifications

• Diploma or Bachelor's degree in business, marketing, or related fields.
• 5–7 years retail experience, preferably jewellery, luxury, or lifestyle brands.
• Strong leadership, people management and communication skills.
• Proven ability to drive sales and manage branch profitability.
• Team player with high integrity, detail-oriented and customer-focused.
• Willing to work retail hours, weekends and public holidays.
• Must have full working rights in Malaysia.

Responsibilities

• Lead, train and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews and career development.

Skills

Leadership

People management

Communication

Education

Diploma or Bachelor’s Degree in Business/Marketing or related fields

Job description

As a Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Responsibilities:

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements:

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.
• At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.
• Strong leadership, people management, and communication skills.
• Proven ability to drive sales and manage branch profitability.
• A team player with high integrity, detail-oriented, and customer-focused.
• Willing to work retail hours, weekends, and public holidays.
• Must have full working rights in Malaysia.