Retail Associate - Customer Service, Sales & Merchandising

Tong Hing Supermarket Sdn Bhd; West Coast Division; On-site; MYR 20,000 - 31,000; Full time

Job summary

Tong Hing Supermarket Sdn Bhd is seeking a customer service oriented employee to greet customers, assist with product selection, answer questions, and process payments. The role includes stock checks, restocking, merchandising, and handling complaints while promoting current sales.

Proficiency in English and Bahasa Malaysia is required. The store emphasizes a clean, organized environment with strong focus on customer experience and sales support.

Qualifications

• Excellent communication and interpersonal skills to interact with customers effectively.
• Ability to identify customer needs, make product recommendations, and encourage sales.
• Ability to address customer inquiries and resolve issues efficiently.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Greeting customers, assisting with product selection, answering questions, and providing product recommendations, processing customer payments.
• Maintaining a clean, tidy, and well-organized store environment.
• Checking product stock levels, assisting with restocking activities, and ensuring products are properly displayed.
• Assisting in customer complaints, informing customers about sales and promotions, and assisting with visual merchandising.

Skills

Customer Service

Sales Skills

Problem-Solving

Time Management

Job description

Tong Hing Supermarket Sdn Bhd is seeking a customer service oriented employee to greet customers, assist with product selection, answer questions, and process payments. The role includes stock checks, restocking, merchandising, and handling complaints while promoting current sales.

Proficiency in English and Bahasa Malaysia is required. The store emphasizes a clean, organized environment with strong focus on customer experience and sales support.