Retail Associate

FORTIER WINES & SPIRITS SDN BHD; Sepang; On-site; MYR 28,000 - 50,000; Full time

Job summary

FORTIER WINES & SPIRITS SDN BHD is seeking a customer-focused associate to engage international travellers, assess their needs, and recommend wines and spirits while explaining duty-free pricing. You will track daily sales and KPIs, adjusting approaches to improve conversion and average spend.

Responsibilities include maintaining neat displays, ensuring stock levels, and regular product rotation to maximize visibility and sales opportunities.

Qualifications

Responsibilities

• You will welcome international travellers, ask a few quick questions, and match products to their needs and travel restrictions.
• You will recommend and upsell wine and spirits, explain duty-free pricing, and close transactions with confidence.
• You will track your daily sales and KPIs, adjusting approaches to improve conversion and average spend.
• You will keep displays neat, stock levels full, and rotate products.

Skills

Customer engagement

Sales aptitude

Upselling

KPIs tracking

Job description

Customer Engagement and Sales

• You will welcome international travellers, ask a few quick questions, and match products to their needs and travel restrictions.
• You will recommend and upsell wine and spirits, explain duty-free pricing, and close transactions with confidence.
• You will track your daily sales and KPIs, adjusting approaches to improve conversion and average spend.

Merchandising and Store Operations

• You will keep displays neat, stock levels full, and rotate products ...