Retail Assistant Store Manager

maxine; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Maxis in Malaysia is seeking a dynamic store leader to drive exceptional customer journeys and deliver speedy resolutions. You will oversee cash, inventory, floor, and in-store merchandising while supporting the Head of Management in all store operations.

You will coach the team to maintain high service standards, schedule staff efficiently, ensure compliance with policies, and enhance the in-store experience by analyzing crowd patterns.

Responsibilities

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Principal Accountabilities:

• Drive operational excellence by creating a conducive customer journey and ensuring speedy resolutions.
• Ensure seamless operations in cash, inventory, floor, and in-store merchandising management.
• Assist the HoMC in all aspects of store management and deputise in their absence.
• Lead, coach, and mentor the team to foster a great service and high-performance culture.
• Manage the in-store customer experience by understanding crowd patterns and executing smart staff scheduling.
• Enforce quality and compliance with all standard policies and procedures.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.