Retail Assistant (Product Specialist)

MR. ROBOT SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

MR. ROBOT SDN. BHD. is hiring a Retail Assistant (Product Specialist) to deliver exceptional customer experiences in a fast-paced Malaysia-based robotics and AI company. You will understand customer needs, provide consultative guidance, and showcase technology solutions with hands-on demonstrations.

You will stay current with the product range, support the sales floor, and assist with after-sales inquiries while maintaining store standards and a consultative shopping approach.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with a consultative approach.
• Interest in AI or robotics is desirable.
• Availability to work retail hours including weekends and public holidays.

Responsibilities

• Understand customer needs and recommend suitable technology solutions.
• Provide honest, consultative advice rather than pushy selling.
• Demonstrate products through hands-on demos and explain features clearly.
• Guide customers through selection, purchase, and setup.
• Stay updated on product range and competitor offerings to provide credible recommendations.
• Share knowledge with teammates and support sales floor during busy periods.
• Handle enquiries, feedback and after-sales concerns with professionalism.
• Follow up with customers to ensure continued support.

Skills

Excellent communication

Presentation skills

Customer-focused

Adaptable

Job description

The Retail Assistant (Product Specialist) is responsible for delivering exceptional customer experiences by understanding each customer's needs and recommending technology solutions that genuinely fit them. This role provides expert product guidance, hands‑on demonstrations, and after‑sales support while maintaining high store standards.

In MR. ROBOT's fast-moving retail environment, the Retail Assistant (Product Specialist) works closely with the Store Manager and retail team to create a consultative shopping experience that builds customer trust, showcases innovative technology, and supports the store's sales and operational goals.

What you will do:

Understand each customer's needs, the problems they want to solve, and how they intend to use the product before recommending solutions that genuinely fit them.

Provide honest, consultative advice that focuses on the customer's needs rather than pressure selling.

Bring technology to life through hands‑on product demonstrations and explain technical features in simple, easy-to-understand language.

Guide customers through product selection, purchase options, and initial setup to ensure they leave confident in using their new products.

Stay up to date with Robotique's product range, new arrivals, product features, and competitor offerings to provide accurate and credible recommendations.

Share product knowledge with teammates, support the sales floor during busy periods, and contribute to a smooth and efficient store operation.

Handle customer enquiries, feedback, and after‑sales concerns with patience and professionalism.

Follow up with customers when required to ensure they feel supported beyond the initial purchase.

Maintain clean, organised, and visually appealing product displays, demo units, and stock areas.

Ensure products and demonstration units are functional, well‑presented, and ready for customers at all times.

What you need to have:

Excellent communication and interpersonal skills, with the ability to build rapport and confidently engage with customers.

A customer‑first mindset with a consultative approach, understanding customer needs before recommending products and solutions.

Genuine curiosity about technology and consumer gadgets, with the willingness and ability to learn new products quickly.

Strong presentation and demonstration skills, with the ability to explain technical concepts in a simple, clear, and engaging manner.

Positive attitude, enthusiasm, and a passion for delivering exceptional customer experiences.

Ability to work effectively in a fast‑paced retail environment while managing multiple customer interactions.

A proactive team player who is dependable, adaptable, and willing to support colleagues when needed.

Prior experience in retail, customer service, consumer electronics, or other customer‑facing roles is an advantage but not mandatory.

Availability to work retail hours, including weekends and public holidays, based on operational requirements.

Interest in AI or robotics is highly desirable.

You’ll only be the right candidate if you are aligned to our values and culture:

Innovation: Challenge the status quo, embrace change, and drive continuous improvement.

Teamwork: Collaborate effectively and contribute to shared success.

Excellence: Strive for high standards in both delivery and customer experience.

Integrity: Act with honesty, transparency, and accountability.

Thrive in a fast‑paced, purpose‑driven environment.

Motivated to make a meaningful impact within a high‑performing team.

MR ROBOT is a Malaysia‑based robotics and AI company focused on advancing intelligent automation across Southeast Asia. The company develops and deploys AI‑powered robotic solutions for industries such as retail, logistics, hospitality, facility management, and warehouse operations. Their offerings include autonomous service robots, patrol and inspection robots, cleaning robots, and AI integration platforms designed to improve operational efficiency, productivity, and customer engagement.

MR ROBOT works closely with system integrators, distributors, and enterprise partners to deliver scalable automation solutions that combine advanced robotics hardware with AI‑driven software ecosystems.