Robotics & AI Retail Product Specialist

MR DIY International; Seri Kembangan; On-site; MYR 27,000 - 36,000; Full time

Job summary

MR. ROBOT in Malaysia is seeking a Retail Assistant (Product Specialist) to provide exceptional customer service by understanding needs and recommending suitable technology solutions.

The role includes expert product guidance, hands-on demonstrations, and after-sales support within a fast-moving retail environment. You will work closely with the Store Manager and retail team to create a consultative shopping experience, showcase innovative technology, and help achieve the store's sales and

Qualifications

• Excellent communication and interpersonal skills with the ability to build rapport.
• Customer-first mindset with a consultative approach.
• Genuine curiosity about technology and consumer gadgets.
• Strong presentation and demonstration skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn new products quickly.
• Fresh graduates encouraged to apply.
• Availability to work weekends and public holidays.

Responsibilities

• Understand each customer's needs and recommend fitting solutions.
• Provide honest consultative advice without pressure selling.
• Demonstrate products and explain features clearly.
• Guide customers through selection, purchase options, and setup.
• Stay updated on product range and competitor offerings.
• Support store operations and assist during busy periods.
• Handle inquiries, feedback, and after-sales concerns.
• Follow up with customers to ensure ongoing support.

Job description

MR. ROBOT in Malaysia is seeking a Retail Assistant (Product Specialist) to provide exceptional customer service by understanding needs and recommending suitable technology solutions.

The role includes expert product guidance, hands-on demonstrations, and after-sales support within a fast-moving retail environment. You will work closely with the Store Manager and retail team to create a consultative shopping experience, showcase innovative technology, and help achieve the store's sales and