Tech-Savvy Retail Product Specialist

MR. ROBOT SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

MR. ROBOT SDN. BHD. is hiring a Retail Assistant (Product Specialist) to deliver exceptional customer experiences in a fast-paced Malaysia-based robotics and AI company. You will understand customer needs, provide consultative guidance, and showcase technology solutions with hands-on demonstrations.

You will stay current with the product range, support the sales floor, and assist with after-sales inquiries while maintaining store standards and a consultative shopping approach.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with a consultative approach.
• Interest in AI or robotics is desirable.
• Availability to work retail hours including weekends and public holidays.

Responsibilities

• Understand customer needs and recommend suitable technology solutions.
• Provide honest, consultative advice rather than pushy selling.
• Demonstrate products through hands-on demos and explain features clearly.
• Guide customers through selection, purchase, and setup.
• Stay updated on product range and competitor offerings to provide credible recommendations.
• Share knowledge with teammates and support sales floor during busy periods.
• Handle enquiries, feedback and after-sales concerns with professionalism.
• Follow up with customers to ensure continued support.

Skills

Excellent communication

Presentation skills

Customer-focused

Adaptable

Job description

MR. ROBOT SDN. BHD. is hiring a Retail Assistant (Product Specialist) to deliver exceptional customer experiences in a fast-paced Malaysia-based robotics and AI company. You will understand customer needs, provide consultative guidance, and showcase technology solutions with hands-on demonstrations.

You will stay current with the product range, support the sales floor, and assist with after-sales inquiries while maintaining store standards and a consultative shopping approach.