Retail Assistant (Gurney Plaza, Penang)

Muji Malaysia Sdn Bhd; Penang; On-site; MYR 27,000 - 40,000; Full time

Job summary

Muji Malaysia Sdn Bhd is seeking a customer-focused retail associate in Penang. You will greet customers, provide product information, and actively support stock tagging, replenishment, and housekeeping on the sales floor.

The role emphasizes achieving daily and monthly sales budgets, assisting in weekly action plans, and delivering Muji's standard customer service across departments. Prior retail exposure is preferred, with a passion for detail and teamwork.

Qualifications

• Minimum SPM with 1-2 years of retail experience is an advantage.
• Positive and passionate about retail.
• Enjoy interacting with customers and have good eye for detail.
• Articulate and outgoing.
• Result oriented and good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in executing weekly sales action plans in assigned areas or departments.
• Provide product information and proactive service to customers.
• Greet and assist customers on the sales floor attentively.
• Assist in receiving, counting, tagging and labeling stocks.

Skills

Customer service

Retail experience

Detail oriented

Team player

Outgoing

Education

SPM

Job description

Roles & Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at their assigned areas or departments
• Provide product information and service to customers pro-actively
• Greet and assist customer at the sales floor attentively
• Assist in receiving, counting of stocks, tagging and labeling
• Monitor and check goods with expiry date (Health & Beauty / Food)
• Do daily/weekly housekeeping
• Assist in tagging sensor tag, especially for garment
• Actively feedback on fast and slow moving stock
• Maintain the work area by adhering to the safety standards as required
• Perform daily stock replenishment
• Assist the cashier at the Checkout point when required
• Responsible in the reporting of price error
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration)
• Demonstrate appropriate customer service skills as according to the Muji standard
• Provide effective and efficient service to assist the customers of all aspects
• Gather feedback from customer and suggest improvement for the areas to the superior
• Ensure stock sold by first in first out to avoid an increase of aging merchandise
• Report on any discrepancy of stock holding against the system
• Ensure all available stock are being displayed

Requirements

• Minimum SPM with 1 - 2 years of retail experience will be an added advantage
• Positive and with passion in retail industry
• Like interacting with customers and have an eye for details
• Articulate and outgoing
• Result oriented and good team player