RETAIL ACCOUNT EXECUTIVE

Karcher Cleaning Systems Sdn Bhd; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

Kärcher Malaysia is seeking an experienced sales professional to drive growth in Retail Channels. You will manage key dealer accounts, educate the dealer network on new products, and lead regional activities to boost consumer demand.

The role requires regular travel within Malaysia, strong communication, and a customer-focused approach to meet sales targets and grow the company’s retail footprint.

Qualifications

• 2–3 years of working experience in sales to the Retail Channel, modern or traditional trades
• Good communication skills with proficiency in English, Bahasa, and local dialects
• Proficiency in Microsoft Office and use of social media
• Result-oriented and strong commitment to achieving sales goals
• Strong customer orientation and dedication to providing good service
• Able to travel regularly within Malaysia

Responsibilities

• Account Management & Relationship Building with dealer network
• Territory Management & Business Development in the Northern region
• Coordinate localized sales activations (roadshows, exhibitions, training)
• Audit visual merchandising across dealer showrooms and POS materials
• Handle dealer inquiries on models, inventory, parts and repairs with service team support
• Monitor stock levels and ensure timely product deliveries within territory
• Track dealer sales performance and guide growth toward targets
• Own monthly, quarterly and yearly sales targets and prepare forecasts for the territory

Skills

Retail sales

Communication skills

MS Office

Social media

Tools

Microsoft Office

Social media tools

Job description

This position holds responsibility for the development of sales in the Retail Channels. We are looking for an experienced, self-motivated professional with an entrepreneurial spirit to manage key retail accounts and build strong customer relationships. He / She is target-oriented and constantly strives to achieve sales targets.

Key Responsibilities:

1. Account Management & Relationship Building

Cultivate and maintain strong strategic partnerships with the dealer network through structured on-site visits to drive brand loyalty and secure consistent product orders.

Act as the primary brand ambassador to regularly update and educate dealers on new product launches, technical innovations, and active commercial promotions.

2. Territory Management & Business Development

Execute structured monthly business trips to the Northern region to maintain high-touch engagement with regional dealers, audit local market conditions, and drive consistent territory sales growth.

Drive market penetration by proactively prospecting, qualifying, and onboarding high-potential new dealer accounts to expand the company’s retail footprint.

Collaborate closely with dealers to plan, coordinate, and execute localized sales activations, including roadshows, exhibitions, and product training sessions to stimulate end-consumer demand.

Audit and maintain visual merchandising compliance across dealer showrooms, ensuring our products are prominently positioned and fully supported by point-of-sale (POS) materials.

4. Operational & After-Sales Excellence

Serve as the primary point of contact for dealers to resolve day-to-day operational inquiries regarding machine models, inventory availability, spare parts, and accessories.

Partner closely with the service team and Authorized Service Centre (ASC) to ensure seamless after-sales support, streamline repair turnaround times, and optimize customer satisfaction.

5. Logistics & Supply Chain Coordination

Collaborate actively with the internal operations team to closely monitor stock inventory levels and ensure accurate availability for upcoming dealer requirements.

Oversee and follow up on critical delivery matters to secure the timely dispatch and arrival of products, mitigating delays across your territory's distribution chain.

6. Dealer Performance & Incentive Management

Continuously track and analyse individual dealer sales performance metrics against established milestones to identify growth trends and areas of underperformance.

Guide and support dealers to ensure they achieve their structural volume and growth targets, actively qualifying them for corporate sales incentive programs.

Monitor and analyse competitor field activities, pricing shifts, and promotional strategies to provide regular, actionable market intelligence reports to management.

8. Target Execution & Commercial Performance

Own and execute personal monthly, quarterly, and yearly sales targets to support corporate revenue benchmarks and regional growth plans.

Formulate monthly and quarterly sales forecasts for the assigned territory to assist in corporate inventory planning and distribution strategies.

Requirements:

At least 2-3 years of working experience in sales to the Retail Channel, modern or traditional trades

Good communication skills with proficiency in English, Bahasa, and local dialects

Proficiency in Microsoft Office and use of social media

Result-oriented and strong commitment to achieving sales goals

Good interpersonal and good communication skills are essential

Strong Customer orientation and dedication to providing good service

Able to work independently, diligent, ethical, and committed.

Strong team player with good teamwork

Able to travel regularly within Malaysia

Flexibility to provide support for sales development activities when required.

Kärcher, the world’s leading provider of innovative cleaning solutions, is a family-owned company that has built its impressive growth on foundations of mutual respect and trust. With our cutting-edge technology we continue to create milestones, which is why we are looking for motivated employees who want to make a difference by delivering outstanding performance.

As a Multi-National Corporation, we have established subsidiaries in over 60 countries and are employing more than 10,000 people worlwide.

Our Malaysian subsidiary was established in 1997. Since then we have grown to a team of 80+ employees spanning a wide range of departments.

Kärcher, the world’s leading provider of innovative cleaning solutions, is a family-owned company that has built its impressive growth on foundations of mutual respect and trust. With our cutting-edge technology we continue to create milestones, which is why we are looking for motivated employees who want to make a difference by delivering outstanding performance.

As a Multi-National Corporation, we have established subsidiaries in over 60 countries and are employing more than 10,000 people worlwide.

Our Malaysian subsidiary was established in 1997. Since then we have grown to a team of 80+ employees spanning a wide range of departments.