Restaurant Service Crew

Matrix Invent MSC; Selangor; On-site; MYR 28,000 - 47,000; Full time

Job summary

Jora Malaysia is hiring staff for a fast-paced dining concept inspired by authentic Japanese craftsmanship. The role involves welcoming guests, taking orders, processing payments via POS, and ensuring a positive dining experience.

You will prepare food and beverages to SOPs, assist in cooking, plating, and cleanliness, support inventory, and participate in shift handovers to maintain smooth operations across front-of-house and back-of-house teams.

Responsibilities

• Welcome guests with warmth and professionalism.
• Take food and beverage orders accurately.
• Process payments and transactions using the Point-of-Sale (POS) system.
• Ensure a positive dining experience by responding promptly to customer inquiries and requests.
• Prepare food and beverages in accordance with established Standard Operating Procedures (SOPs).
• Assist in cooking, plating, and portioning to maintain consistency and quality standards.
• Ensure food safety and hygiene practices are strictly followed.
• Maintain cleanliness and organization of the dining area.
• Clear and reset tables efficiently.
• Perform routine cleaning duties, including sanitizing restrooms and common areas.
• Uphold cleanliness standards in both front-of-house and back-of-house operations.
• Assist supervisors and team members with daily operational tasks.
• Support inventory replenishment and stock organization.
• Participate in shift handovers and ensure smooth operational continuity.
• Contribute to a collaborative and positive team environment.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Founded on a passion for authentic Japanese craftsmanship, master ramen artisan Takahiro Matsumura has been refining the art of shoyu ramen since 2012 from his workshop in Osaka, Japan. His philosophy centers on creating a pure and perfectly balanced shoyu ramen experience that transcends borders and brings people together through food.

In 2025, Joe Poh established a joint venture to introduce this vision to Malaysia. Built upon the foundation of Matsumura-san's signature shoyu recipe, the Malaysian edition incorporates carefully selected local ingredients to create a distinctive flavor profile that resonates with Malaysia's diverse culture and tastes. This collaboration reflects a shared belief that great ramen is more than a meal. It is a universal language that connects people from all walks of life.

Key Responsibilities and Duties

Customer Service

• Welcome guests with warmth and professionalism.
• Take food and beverage orders accurately.
• Process payments and transactions using the Point-of-Sale (POS) system.
• Ensure a positive dining experience by responding promptly to customer inquiries and requests.

Food Preparation

• Prepare food and beverages in accordance with established Standard Operating Procedures (SOPs).
• Assist in cooking, plating, and portioning to maintain consistency and quality standards.
• Ensure food safety and hygiene practices are strictly followed.
• Maintain cleanliness and organization of the dining area.
• Clear and reset tables efficiently.
• Perform routine cleaning duties, including sanitizing restrooms and common areas.
• Uphold cleanliness standards in both front-of-house and back-of-house operations.

Team Support

• Assist supervisors and team members with daily operational tasks.
• Support inventory replenishment and stock organization.

Participate in shift handovers and ensure smooth operational continuity.

• Contribute to a collaborative and positive team environment.