Boutique Supervisor: Lead Sales & Customer Experience

Al-Futtaim; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Al-Futtaim Retail in Kuala Lumpur is seeking a Boutique Supervisor to support the Boutique Manager in driving sales, ensuring brand compliance and delivering exceptional service. You will lead a team, monitor performance, and maintain store standards across visual merchandising and stock controls.

The role emphasizes customer-focused leadership, collaboration with cross-functional teams, and adherence to SOPs, with a focus on safety and compliance while optimizing store profitability.

Qualifications

• Graduate degree in a related field required.
• Minimum of 2 years retail experience, preferably in fashion brands.
• Strong leadership and customer management abilities.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Lead and motivate retail staff to achieve sales targets.
• Analyse sales data and align actions with trends.
• Execute visual merchandising to enhance store presentation.
• Ensure SOP compliance and safe store operations.
• Manage stock replenishment and shrinkage controls.
• Deliver excellent service and resolve customer issues.
• Develop new hires and coach team.
• Control costs and support profitability.

Skills

Leadership

Customer service

Sales analytics

Visual merchandising

Education

Graduate degree in related field

Job description

Al-Futtaim Retail in Kuala Lumpur is seeking a Boutique Supervisor to support the Boutique Manager in driving sales, ensuring brand compliance and delivering exceptional service. You will lead a team, monitor performance, and maintain store standards across visual merchandising and stock controls.

The role emphasizes customer-focused leadership, collaboration with cross-functional teams, and adherence to SOPs, with a focus on safety and compliance while optimizing store profitability.