Part Time Casual

Al-Futtaim; Kuala Lumpur; On-site; MYR 17,000 - 22,000; Part time

Job summary

Al-Futtaim Retail in Kuala Lumpur invites applications for a PART-TIME (CASUAL) role with Inditex, delivering excellent customer service while maintaining stock areas and visual standards.

You will process sales, exchanges, and refunds, support store maintenance, and follow SOPs to ensure a safe, welcoming shopping experience for customers. Flexibility to work varied hours, including nights and weekends, is required.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced retail environment.
• Flexibility to work varied hours, including nights, weekends, and holidays.

Responsibilities

• Maintain designated sections with presentable displays and organized stock.
• Process sales, exchanges, and refunds quickly across all payment methods.
• Ensure SOPs are known, conduct self-audits, and keep the store safe and tidy.
• Develop knowledge of stock and promotions across the store.

Skills

Customer service

Communication skills

Fast-paced retail

Flexible hours

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID: 181218

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

• The PART-TIME (CASUAL) role at INDITEX involves supporting store objectives by delivering excellent customer service and maintaining stock areas. The position requires maintaining the store's visual and operational standards, assisting customers efficiently, and contributing to store sales goals. The role demands flexibility, initiative, and the ability to work cooperatively within the team to ensure a positive shopping experience for customers.

What You Will Do

Store Maintenance

• Maintain responsibility for designated sections of the store, ensuring a presentable display and organized folding.
• Ensure the shop floor and cash desk areas are clean and tidy throughout the day.
• Maintain excellent standards in the stockroom by organizing and arranging stock efficiently.

Customer Service

• Process sales, exchanges, and refunds quickly and accurately in all payment methods.
• Acknowledge customers promptly and deliver quality services both face to face and over the telephone.
• Provide excellent customer service to achieve store sales targets and enhance customer experience.

Compliance and Safety

• Ensure staff are knowledgeable about SOPs and update them regularly.
• Implement self-assessment audits and review internal audit reports to devise action plans.
• Maintain good housekeeping throughout the store and communicate with management in case of accidents.
• Be aware of risks to employees and customers, adhering to safe work practices and company procedures.

Stock Knowledge

• Continuously develop knowledge of stocks and promotions throughout the store.

Required Skills To Be Successful

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced retail environment
• Flexibility and willingness to adapt to changing work schedules

What Qualifies You For The Role

• Previous experience in fashion retail or a strong customer service background is preferred.
• Passion for fashion and enthusiasm for the brand.
• Articulate with excellent communication skills.
• Energetic, enthusiastic, with good interpersonal skills.
• Strong initiative and self-motivation.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work varied hours, including nights, weekends, and holidays.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.