Guest Experience Bellman & Luggage Concierge

Tunamaya Beach & Spa Resort - Tioman Island; Pahang; On-site; AUD 8,300 - 15,000; Full time

Job summary

Tunamaya Beach & Spa Resort - Tioman Island is seeking a Bellman to warmly welcome guests, assist with ferry arrivals, and support boat transfers between the jetty and the resort. The role includes luggage handling, guiding guests to rooms, maintaining cleanliness, and upholding a professional appearance.

Responsibilities also cover guest safety, knowledge of resort activities, collaboration with management, and supporting energy and environmental conservation in daily operations.

Responsibilities

• Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Tunamaya” or "See you soon, Mr. / Mrs. / Miss So & So".
• Check guest listing provided by Front Office by recognize guest once they came out from the ferry.
• Assist Boat Captain to handling boat during journey from terminal jetty to resort and vice versa.
• Make sure that all guest are in safe condition before depart including to make sure all passengers wear life jacket once they in the boat.
• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, handling luggage from jetty to boat and direct to assign guest room.
• Assist Boat Captain during boat departure from any jetty.
• Having wealth of knowledge in relating to resort’s product, outdoor or indoor activities that provides by resorts and how to get any information.
• Being responsible for the cleanliness of the boat, luggage trolley and the surrounding environment.
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
• Perform other duties being assigned by Guest Service Manager, Duty Manager, Asisstant Logistic Manager or other concerned hotel officers.
• Always concern energy and environment conservation issues in the daily work.

Job description

Tunamaya Beach & Spa Resort - Tioman Island is seeking a Bellman to warmly welcome guests, assist with ferry arrivals, and support boat transfers between the jetty and the resort. The role includes luggage handling, guiding guests to rooms, maintaining cleanliness, and upholding a professional appearance.

Responsibilities also cover guest safety, knowledge of resort activities, collaboration with management, and supporting energy and environmental conservation in daily operations.