Housekeeping Supervisor - Room

Four Seasons; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other Four Seasons

Complimentary employee meals

Job summary

Four Seasons in Kuala Lumpur seeks a Housekeeping Supervisor to ensure exceptional cleaning standards and guest service. This role involves training staff, inspecting rooms, and managing supplies while overseeing Room Attendants' performance. The candidate must have at least 2-3 years in a similar role and strong attention to detail.

Competitive salary and benefits, including training opportunities and complimentary employee meals, are offered. Join a team dedicated to luxury service and excellence.

Qualifications

• Ability to supervise and guide Room Attendants.
• Firm knowledge of housekeeping operations.
• Must be comfortable around chemicals and machines.

Responsibilities

• Ensure guest rooms and public areas are impeccable.
• Train employees to achieve cleanliness standards.
• Inspect rooms and provide excellent guest service.

Skills

Attention to detail

Guest service affinity

Multitasking

Ability to lift up to 60 lbs

Education

Minimum 2-3 years of experience in a similar role

Right to work in Malaysia

Tools

Cleaning chemicals

Housekeeping equipment

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other the way we wish to be treated. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Four Seasons Hotel and Residences is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key hotel, and a six‑floor luxury retail podium of 250,000 square feet. The hotel will feature multiple dining outlets, including a Cantonese restaurant, lobby and rooftop pool bars, an all‑day dining restaurant with sweeping views of the Petronas Twin Towers, an executive lounge, a spa, a wellness‑focused fitness centre and a rooftop infinity pool offering panoramic views of Kuala Lumpur’s skyline.

Housekeeping Supervisor – Room

The Housekeeping Supervisor – Room is an essential member of the Rooms Division team dedicated to providing exceptional quality and service to our guests. The housekeeping team works tirelessly behind the scenes to ensure that every guest room and public area is impeccable at all times.

What You Will Do

• The ability to follow proper payroll and key procedures.
• The ability to collect room and floor status report sheets for assigned work areas and assign rooms to Room Attendants as needed.
• The ability to perform all tasks for the position of Room Attendant/Runner, using and teaching the correct safe use of all equipment and chemicals selected for the property.
• The ability to supervise, guide, schedule, discipline and evaluate all Room Attendants/Runner.
• The ability to train housekeeping employees to achieve the standards of cleanliness and turn‑down service in guest rooms.
• The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
• The ability to provide excellent guest service in all areas of responsibility.
• The ability to carry out the duties of supervisor as specified in the hotel operating criteria.
• The ability to inspect guest rooms, including VIP, vacant, occupied and check‑out rooms, to ensure the standards are being achieved by each employee in accordance with the standards of Four Seasons.
• The ability to inspect the rooms after the attendants perform the turn‑down service on a nightly basis.
• The ability to inspect late check‑out rooms after being cleaned by the PM shift attendants.
• The ability to maintain the established par on all guest supplies, linens, operating equipment, tools and chemicals in housekeeping stores for daily room cleaning and inspection.
• The ability to interpret all departmental policies, procedures and standards established by the DOHK and Four Seasons.
• The ability to fill out and coordinate engineering work orders in assigned areas and follow up on inspections, as well as the ability to follow up on the defects found in guestrooms.
• The ability to conduct daily briefing and highlight the daily activities.
• The ability to be accountable for the hotel keys (and walkie‑talkie where applicable) issued to the Room Attendants and their retrieval.
• The ability to monitor and direct progress of Room Attendants in rooms that are undergoing deep cleaning.
• The ability to maintain the upkeep of all room draperies, carpet cleaning, sheets, bed skirts, throw cushions and furniture refinishing.
• The ability to participate in controlling equipment and labour cost while maintaining quality standards.
• The ability to schedule and participate in departmental meetings.
• The ability to make sure housekeeping storage areas and closets are kept in an orderly and clean fashion.
• The ability to inspect armoires to ensure all items are stocked in an orderly fashion and in sufficient quantities.
• The ability to handle all lost and found items according to procedure.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to ensure the Minibar team carries out their tasks in accordance with the standards of Four Seasons.
• The ability to be familiar with the minibar daily operation.
• The ability to maintain relationships with all departments, mainly with Front Office, Laundry and Engineering.

What You Bring

• High level of attention to detail and a strong work ethic.
• Poses an affinity for guest service.
• Ability to multitask and prioritize tasks.
• Must be comfortable around chemicals, machines and have the ability to learn their operation.
• Firm knowledge of housekeeping operations and a minimum of 2-3 years of experience in a similar role in an international hotel or resort.
• Ability to lift up to 60 lbs.
• Must be able to speak, read, and write Bahasa Malaysia and English.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to Expect

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Visa sponsorship is not available for the role. Due to strict work permit regulations, the position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.