Reservations Specialist — Elevate Guest Experience

Travelodge Hotels Asia; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

The Reservations Officer at Travelodge Hotels Asia Kuala Lumpur manages room bookings across phone, email, hotel website, OTAs, and travel agents to maximise occupancy and guest satisfaction. You will ensure accurate entries in the PMS, verify rates, handle amendments, and respond to enquiries with clear information.

Collaborating with Front Office, Sales, and other departments, you will coordinate VIP or group bookings, manage special requests, and monitor daily reservation reports to support

Qualifications

• Diploma or certificate in hospitality management or related field.
• 1–2 years of experience in hotel reservations or front office.
• Experience with PMS and online booking platforms is an advantage.

Responsibilities

• Handle room reservations via phone, email, website, OTAs, travel agents and other channels.
• Enter and update reservations accurately in the PMS and verify rates.
• Manage amendments, cancellations, no-shows, and special requests.
• Coordinate with departments to ensure guest requirements are met.
• Prepare daily reservation reports and monitor discrepancies.

Skills

Strong communication

Interpersonal skills

Attention to detail

Organisational skills

Customer-focused

Education

Hospitality-related diploma/certificate

1–2 years hospitality reservations experience

Job description

The Reservations Officer at Travelodge Hotels Asia Kuala Lumpur manages room bookings across phone, email, hotel website, OTAs, and travel agents to maximise occupancy and guest satisfaction. You will ensure accurate entries in the PMS, verify rates, handle amendments, and respond to enquiries with clear information.

Collaborating with Front Office, Sales, and other departments, you will coordinate VIP or group bookings, manage special requests, and monitor daily reservation reports to support