Reservations Agent - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Regency Kinabalu; Kuala Lumpur; On-site; MYR 42,000 - 68,000; Full time

Job summary

Hyatt Regency Kinabalu Kota Kinabalu Sabah is seeking a Reservations Supervisor to manage guest inquiries, bookings and changes with warmth and efficiency. You will play a key role in delivering smooth reservations and driving room sales while upholding the highest service standards.

Ideal candidates bring a hospitality qualification, 2–3 years in hotel reservations (1 year in a supervisory role), strong PMS knowledge (Opera or similar), and excellent communication and leadership skills.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2–3 years in hotel reservations with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (Opera or similar).
• Excellent communication and leadership skills.
• Fluency in English; additional languages a plus.

Responsibilities

• Handle all guest inquiries, bookings and reservation modifications efficiently and courteously.
• Ensure a smooth reservation experience while maximizing room sales and guest satisfaction.

Skills

Guest inquiries handling

Booking management

Team leadership

Education

Diploma/Degree in Hospitality Management

Tools

Opera PMS

Job description

Summary

You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.
• High attention to detail and organizational ability.
• Strong problem-solving and customer service skills.
• Proficiency in English and other languages (optional but an advantage).

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

Winner of best 5 star hotel Kota Kinabalu (Sabah Tourism Awards 2013– business category)

Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu.

Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings.

Dining options at our Kota Kinabalu restaurants and bars are a food aficionado’s delight with some of the best food the city has to offer. Guests are spoilt for choice between our local and international buffet restaurant Tanjung Ria Café, Japanese cuisine at our award-winning Japanese Restaurant Nagisa, western food and gourmet pizzas and ice cream at Mosaic sidewalk café, drinks and a la carte orders at the Atrium Lounge or party the night away at Shenanigan’s Fun Pub.

Activities and excitement at the Hyatt Regency Kinabalu hotel are aplenty. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you.

For guests seeking to do events or functions in Kota Kinabalu, Sabah, we offer great value meeting packages in our ballroom or in one of our three meeting rooms. For weddings, our hotel offers a range of romantic rooms for your special day.

Hyatt Regency Kinabalu Hotel offers an ideal tropical getaway for the business, leisure, nature or sports adventure traveller. Discover the essence of authentic Sabahan hospitality at Hyatt Regency Kinabalu.

Winner of best 5 star hotel Kota Kinabalu (Sabah Tourism Awards 2013– business category)

Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu.

Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings.

Dining options at our Kota Kinabalu restaurants and bars are a food aficionado’s delight with some of the best food the city has to offer. Guests are spoilt for choice between our local and international buffet restaurant Tanjung Ria Café, Japanese cuisine at our award-winning Japanese Restaurant Nagisa, western food and gourmet pizzas and ice cream at Mosaic sidewalk café, drinks and a la carte orders at the Atrium Lounge or party the night away at Shenanigan’s Fun Pub.

Activities and excitement at the Hyatt Regency Kinabalu hotel are aplenty. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you.

For guests seeking to do events or functions in Kota Kinabalu, Sabah, we offer great value meeting packages in our ballroom or in one of our three meeting rooms. For weddings, our hotel offers a range of romantic rooms for your special day.

Hyatt Regency Kinabalu Hotel offers an ideal tropical getaway for the business, leisure, nature or sports adventure traveller. Discover the essence of authentic Sabahan hospitality at Hyatt Regency Kinabalu.