Reservations agent

Accor; Miri; On-site; MYR 33,000 - 60,000; Full time

Job summary

Mercure Miri City Centre, part of the Accor group, is seeking a reservations-focused professional to handle guest enquiries, book rooms and promote hotel services. You will input reservations into our system, upsell facilities, coordinate with housekeeping, F&B and maintenance, and ensure a smooth, welcoming guest journey in a locally inspired hotel environment.

The role requires strong communication, attention to detail, and a customer-first mindset, with opportunities to develop within a

Qualifications

• Respond to enquiries about hotel products and services by telephone, fax and email.
• Maintain knowledge of all hotel services and outlets to promote offerings.
• Assist in revenue strategies by upselling hotel facilities and services.

Responsibilities

• Input booking information into the Reservation System and manage amendments.
• Coordinate with departments to ensure smooth operation for guest stays.
• Be aware of safety procedures and attend briefings as assigned.

Skills

Customer service

Communication

Upselling

Organization

Tools

Reservation system

Job description

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• Files and organize departmental documents, maintain stationery and office supplies for the department
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problem & repair request to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Please note: Due to local regulations on hiring, only local talent will be considered for this position.