Guest Reservations & Service Specialist

Accor; Miri; On-site; MYR 33,000 - 60,000; Full time

Job summary

Mercure Miri City Centre, part of the Accor group, is seeking a reservations-focused professional to handle guest enquiries, book rooms and promote hotel services. You will input reservations into our system, upsell facilities, coordinate with housekeeping, F&B and maintenance, and ensure a smooth, welcoming guest journey in a locally inspired hotel environment.

The role requires strong communication, attention to detail, and a customer-first mindset, with opportunities to develop within a

Qualifications

• Respond to enquiries about hotel products and services by telephone, fax and email.
• Maintain knowledge of all hotel services and outlets to promote offerings.
• Assist in revenue strategies by upselling hotel facilities and services.

Responsibilities

• Input booking information into the Reservation System and manage amendments.
• Coordinate with departments to ensure smooth operation for guest stays.
• Be aware of safety procedures and attend briefings as assigned.

Skills

Customer service

Communication

Upselling

Organization

Tools

Reservation system

Job description

Mercure Miri City Centre, part of the Accor group, is seeking a reservations-focused professional to handle guest enquiries, book rooms and promote hotel services. You will input reservations into our system, upsell facilities, coordinate with housekeeping, F&B and maintenance, and ensure a smooth, welcoming guest journey in a locally inspired hotel environment.

The role requires strong communication, attention to detail, and a customer-first mindset, with opportunities to develop within a