Human Resource Manager (People & Culture Manager)

Mercure Hotels; Miri; On-site; MYR 17,000 - 26,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Learning and development programs

Career growth within the property and,

CSR and ESG initiatives

Job summary

Mercure Miri City Centre is seeking a capable People & Culture leader to oversee HR policies, recruitment strategies and staff development in a busy hotel setting. You will monitor labor trends and ensure compliance with local regulations, conduct performance reviews, coach department heads, and drive a positive guest-and-employee experience.

The role requires a Bachelor’s degree in HRM or Hotel Management and at least three years in HR management within hospitality, with strong English and MS

Qualifications

• Bachelor’s Degree in Human Resources Management or Hotel Management
• Minimum 3 years of HR management experience in hospitality
• Excellent reading, writing and oral proficiency in English
• Proficient in MS Excel, Word and PowerPoint

Responsibilities

• Review and update People & Culture policies and procedures
• Monitor local labor trends and legislation; advise management
• Oversee Performance Appraisal administration and provide advisory support to heads
• Ensure compliance with hotel policies and labor regulations
• Prepare and submit People & Culture reports to management
• Counsel staff on career development, training and employee relations
• Investigate disciplinary actions; coordinate with department heads and GM
• Organize staff social, athletic and recreational activities
• Maintain good relations with all departments and external contacts
• Develop and implement recruitment procedures and strategies
• Analyze manpower requirements and coordinate with hiring managers
• Interview, select and recruit direct reports; develop team members
• Conduct performance reviews and address performance issues
• Provide ongoing staff training aligned to business needs
• Attend briefings, meetings and trainings as assigned
• Maintain professional appearance and adhere to safety procedures

Job description

Company Description

Hotel for travellers looking for local and authentic experiences

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

Primary Responsibilities

• Review and update People & Culture policies and procedures and other human resources materials
• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management
• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process
• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice
• Prepare and submit periodic People & Culture reports to management
• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations
• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the General Manager
• Oversee the organization and execution of employees’ social, athletic and recreational activities
• Maintain good working relations with all departments and all professional external contact

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel
• Analyze the hotel manpower requirements
• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Hotel

Qualifications

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 3 years of Human Resources Management experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Please note:

Due to local regulations on hiring, only local talent will be considered for this position.