RESERVATION ASSISTANT (HOTLINE)

Traverse Tours Sdn Bhd; West Coast Division; On-site; MYR 24,000 - 34,000; Full time

Job summary

Traverse Tours Sdn Bhd in Sabah is seeking a customer service specialist to handle inquiries, assist with reservations, and provide information on services and packages.

You will maintain records, follow up with customers, resolve issues, and collaborate with billing and support teams to ensure smooth service delivery. Must have own transport.

Qualifications

• Must have own transport.

Responsibilities

• Respond to inquiries by answering incoming calls regarding reservations, availability, and other related inquiries.
• Assist customers in booking reservations accurately and efficiently, ensuring all necessary details are recorded.
• Provide excellent customer service by addressing customer needs, resolving complaints, and ensuring customer satisfaction.
• Provide detailed information about services, rates, and packages offered by the company.
• Maintain accurate records of all customer interactions, reservations, and transactions.
• Follow up with customers regarding their reservations, confirming details and ensuring all special requests are met.
• Address and resolve any issues or concerns customers may have regarding their reservations or service.
• Work closely with other departments, such as billing and customer support, to ensure seamless service delivery.
• Stay updated on company policies, procedures, and new services to provide accurate information to customers.
• Prepare and submit regular reports on call volume, customer feedback, and other relevant metrics to management.

Job description

Responding to Inquiries: Answer incoming calls from customers regarding reservations, availability, and other related inquiries.

Booking Reservations: Assist customers in booking reservations accurately and efficiently, ensuring all necessary details are recorded.

Customer Service: Provide excellent customer service by addressing customer needs, resolving complaints, and ensuring customer satisfaction.

Information Provision: Provide detailed information about services, rates, and packages offered by the company.

Record Keeping: Maintain accurate records of all customer interactions, reservations, and transactions.

Follow-Up: Follow up with customers regarding their reservations, confirming details and ensuring all special requests are met.

Problem Resolution: Address and resolve any issues or concerns customers may have regarding their reservations or service.

Collaboration: Work closely with other departments, such as billing and customer support, to ensure seamless service delivery.

Updates and Training: Stay updated on company policies, procedures, and new services to provide accurate information to customers.

Reporting: Prepare and submit regular reports on call volume, customer feedback, and other relevant metrics to management.

MUST HAVE OWN TRANSPORT