Reservation Agent

EVOLVELAND BHD.; Miri; On-site; MYR 24,000 - 42,000; Full time

Job summary

EVOLVELAND BHD. in Malaysia seeks a customer-focused hotel front desk and reservations associate responsible for handling enquiries by phone, fax and email, maintaining knowledge of services, and promoting hotel facilities to maximize bookings.

You will quote room rates, enter bookings in the Reservation System, process amendments, arrange guest services, coordinate with other departments, and uphold high personal and professional standards to ensure guest satisfaction.

Qualifications

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services.
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
• Determine guest needs and quote the appropriate room and rate as per requirements.

Responsibilities

• Input booking information into the Reservation System.
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesalers’ guests.
• Record special billing arrangements for groups and conventions.
• Coordinate and communicate with all other departments to ensure a smooth operation.

Skills

Guest services

Reservations

Upselling

Communication

Team coordination

Education

Diploma or equivalent

Tools

Reservation System

Job description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• Files and organize departmental documents, maintain stationery and office supplies for the department
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problem & repair request to Maintenance Department

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.