reservation officer

Zenith Hotel Putrajaya; Putrajaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

Zenith Hotel Putrajaya is seeking a Reservations Agent to handle guest bookings with accuracy, enter details into the PMS/IDB, and confirm arrangements. Excellent communication and attention to detail are essential.

You will monitor room availability, coordinate with Front Office, Housekeeping, and Sales for group bookings and VIPs, and assist with revenue initiatives such as promotions and rate integrity.

Responsibilities

• Handle reservations: receive requests and enter into PMS/IDB.
• Check room availability and assign correct rates/types; prevent overbooking.
• Communicate with guests about rates, facilities, promotions, and policies.
• Coordinate with Front Office, Housekeeping, and Sales for VIPs, readiness, and group bookings.
• Support revenue by promoting upgrades and monitoring occupancy trends.

Job description

• Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs).
• Enter reservations accurately into the PMS/IDB system.
• Confirm bookings with guests.
• Process amendments, cancellations, and special requests.

1. Handle Reservations

• Receive booking requests by phone, email, website, travel agents, and online travel agencies (OTAs).
• Enter reservations accurately into the PMS/IDB system.
• Confirm bookings with guests.
• Process amendments, cancellations, and special requests.

2. Check Room Availability

• Monitor room inventory and availability.
• Ensure room types and rates are correctly assigned.
• Prevent overbooking and identify booking discrepancies.

3. Guest Communication

• Answer inquiries about room rates, facilities, promotions, and hotel policies.
• Provide accurate information to guests and travel agents.
• Follow up on pending reservations and confirmations.

4. Coordinate with Other Departments

• Inform Front Office of VIPs, special requests, and group arrivals.
• Coordinate with Housekeeping regarding room readiness.
• Work with Sales on group bookings and contracts.

5. Revenue Support

• Promote room upgrades and packages.
• Ensure correct rates are applied.
• Monitor booking trends and occupancy levels.