Senior Reservations

Private Advertiser; West Coast Division; On-site; MYR 24,000 - 48,000; Full time

Job summary

Private Advertiser in Malaysia seeks a travel services coordinator to plan and sell transportation, accommodations, and itineraries while advising clients on destinations and options.

You will handle bookings, payments, record keeping, and respond to travel issues, aiming to meet sales targets and provide up-to-date travel information.

Responsibilities

• Keep daily records of room availability and rates
• Plan and sell transportation, accommodations and other travel services
• Advise clients on needs, suitable destinations, transport modes, dates, costs and lodging
• Provide brochures, guides, local customs and travel information to travellers
• Book transport, hotel reservations and collect payments/fees
• Use promotional techniques and materials to sell itinerary tours
• Handle travel problems, complaints or refunds
• Attend travel seminars to stay updated on tourism trends
• Enter guest data into software and maintain client files
• Network with other tour operators
• Maintain financial records of payments from agents
• Meet profit and sales targets
• Perform other tasks assigned by management

Job description

1. Keep Daily records of room's availability and rates.

2. Plan and sell transportations, accommodations and other travel services

3. Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

4. Provide relevant information, brochures and publications (guides, local customs, regulations, events etc) to travellers

5. Book transportation, make hotel reservations and collect payment/fees

6. Use promotional techniques and prepare promotional materials to sell itinerary tour packages

7. Deal with occurring travel problems, complaints or refunds

8. Attend travel seminars to remain updated with tourism trends

9. Enter guest data into software and maintain client files

10. Network with other tour operators

11. Maintain statistical and financial records of payment from agents

12. Meet profit and sales targets (If any)

13. Any other work assigned by management from time to time

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