Reservation Agent

EVOLVELAND BHD.; Miri; On-site; MYR 30,000 - 48,000; Full time

Job summary

EVOLVELAND BHD. in Miri is seeking a front desk reservations coordinator to respond to guest enquiries by telephone, fax and email, and to promote hotel services and upsell where appropriate.

You will maintain reservation records, input bookings and amendments, arrange accommodation and activities, and coordinate with other hotel departments to ensure a seamless guest experience at a 4-star property located in the heart of the city.

Job description

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

Determine guest needs and quote the appropriate room and rate as per requirements

Input booking information into the Reservation System

Process amendments to reservations such as extensions, early departures, etc.

Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

Record special billing arrangements for groups and conventions

Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

Files and organize departmental documents, maintain stationery and office supplies for the department

Perform duties and responsibilities in a confidential manner when applicable

Report any equipment failures/problem & repair request to Maintenance Department

Other Responsibilities

Be aware of the hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.