Reservation Agent

Hilton; West Coast Division; On-site; MYR 33,000 - 50,000; Full time

Job summary

Hilton in Sabah, Malaysia is seeking a Reservations Agent to drive revenue through converting enquiries into bookings and delivering exceptional guest experiences. You will work closely with the Commercial and Front Office teams to ensure seamless reservations operations.

In this role, you will cultivate relationships with new and repeat guests, contributing to the hotel's profitability while upholding Hilton's hospitality standards and service excellence during every guest interaction.

Responsibilities

• Maximise revenue by actively converting enquiries into confirmed bookings.
• Develop and maintain relationships with new and repeat guests.
• Collaborate with the Commercial and Front Office teams to optimise reservations operations.
• Deliver memorable experiences that enhance guest stays.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As aReservations Agent, you're not just helping manage the hotel's reservations operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.