Remote Travel Tech Service Manager (Malaysia & Singapore)

RateHawk; Malaysia; Remote; MYR 112.000 - 201.000; Vollzeit

Benefits dieser Stelle

Remote work from home

Monthly bonus

Dynamic team

Zusammenfassung

RateHawk is seeking a Service Manager to support top B2B partners in Malaysia and Singapore from a remote setting. You’ll manage escalations, monitor cases in our CRM, and keep clients informed with proactive updates.

Use Tableau and SQL to track service metrics and prepare reports while collaborating with ops, support, and tech teams to enhance service delivery. Fluent English and Malay are required, with travel-industry experience a plus.

Qualifikationen

• Advanced level of English and Malay; fluency in speaking and writing.
• Experience with CRM systems and dashboards.
• Ability to grasp new information quickly and focus on results.
• Ability to juggle multiple tasks and handle stress.
• Empathy and client-centric mindset are essential.
• Travel industry experience (B2B, TMCs, DMCs or tour operators) is a plus.

Aufgaben

• Be the go-to person for a select group of top partners, handling escalations and resolving issues.
• Monitor ongoing cases in the CRM and ensure timely progress.
• Send regular updates to clients and confirm satisfaction.
• Use Tableau and SQL to monitor service metrics and prepare reports.
• Join client meetings and advocate for client needs internally.
• Collaborate with ops, support, and tech teams to improve service.

Kenntnisse

Advanced English

Malay fluency

CRM proficiency

Dashboards

Fast learner

Multitasking

Empathy

Travel industry exp.

Tools

CRM systems

Tableau

SQL

Jobbeschreibung

RateHawk is seeking a Service Manager to support top B2B partners in Malaysia and Singapore from a remote setting. You’ll manage escalations, monitor cases in our CRM, and keep clients informed with proactive updates.

Use Tableau and SQL to track service metrics and prepare reports while collaborating with ops, support, and tech teams to enhance service delivery. Fluent English and Malay are required, with travel-industry experience a plus.