Partner Success & Operations Executive (Hybrid)

GLOBALTIX PTE LTD; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Performance Bonus

13th Month Bonus

Hybrid working arrangement

Training Provided

Job summary

GLOBALTIX PTE LTD in Kuala Lumpur is seeking an Executive, Operations & Customer Service / Duty Manager to oversee day-to-day partner communications and bookings in a hybrid work setup. You will resolve service issues, support operational delivery, and liaise with internal teams to maintain partner satisfaction.

Ideal candidate has 2+ years in customer service or operations within travel/tourism, strong English, and proficiency with CRM/ticketing systems.

Qualifications

• Bachelor's degree or higher; diploma or professional degree accepted.
• 2+ years' experience in customer service or operations, preferably in travel/tourism.
• Proficiency in English with strong written and verbal skills; additional languages a bonus.

Responsibilities

• Serve as primary contact for B2B partners on bookings, queries, and issue resolution.
• Provide timely, accurate responses via email, phone and chat.
• Resolve partner complaints or escalations efficiently.
• Collaborate with internal teams to ensure partner satisfaction.
• Manage bookings (pre- and post-booking), confirmations, cancellations, amendments.
• Flag and troubleshoot API or system issues affecting bookings or partner experience.
• Generate operational reports (booking status, issue logs, SLAs) and assist onboarding.
• Coordinate with Sales and Account Management to resolve partner concerns.

Skills

Customer Service

Problem-Solving

Communication

CRM

Education

Bachelor's degree / Postgraduate Diploma / Professional Degree

Tools

Zoho

Zendesk

Excel / Google Sheets

CRM systems

Job description

GLOBALTIX PTE LTD in Kuala Lumpur is seeking an Executive, Operations & Customer Service / Duty Manager to oversee day-to-day partner communications and bookings in a hybrid work setup. You will resolve service issues, support operational delivery, and liaise with internal teams to maintain partner satisfaction.

Ideal candidate has 2+ years in customer service or operations within travel/tourism, strong English, and proficiency with CRM/ticketing systems.