Remote Service Desk Specialist (1-Year Contract)

Antares Management Services; Kuala Lumpur; On-site; MYR 23,000 - 39,000; Part time

Job summary

Antares Management Services in Malaysia is seeking a Service Desk Executive on a 1-year contract to support our Singapore-based accounts remotely. The role suits candidates with Helpdesk, Service Desk, or Customer Support backgrounds aiming to build a career in technology and mobility.

You will monitor service operations, manage tickets, coordinate with transport operators and vendors, and maintain logs and reports.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Engineering, IT, or related fields.
• Strong verbal and written English; additional language is a plus.
• Experience coordinating with vendors and external partners.
• Proficient with Microsoft Office, JIRA, Notion, Google Workspace, and Metabase.

Responsibilities

• Monitor service operations and ensure response SLAs are met.
• Perform operational checks on vehicle schedules, capacity, service status, and lateness.
• Coordinate service delivery with transport operators.
• Handle and resolve customer tickets, including Lost & Found cases.
• Maintain logs, risk registers, and status reports.
• Manage escalations and coordinate with clients, vendors, and internal teams.
• Troubleshoot service-related incidents and ensure timely resolution.

Skills

Communication

Stakeholder management

Vendor coordination

Education

Diploma/Bachelor's in Computer Science/Engineering/IT

Tools

Microsoft Office

JIRA

Notion

Google Workspace

Metabase

Job description

Antares Management Services in Malaysia is seeking a Service Desk Executive on a 1-year contract to support our Singapore-based accounts remotely. The role suits candidates with Helpdesk, Service Desk, or Customer Support backgrounds aiming to build a career in technology and mobility.

You will monitor service operations, manage tickets, coordinate with transport operators and vendors, and maintain logs and reports.