Bilingual Service Manager, Travel Tech – Remote & Growth

RateHawk; Malaysia; On-site; MYR 48,000 - 65,000; Full time

Benefits offered by this job

Remote work from home

Competitive salary with bonuses

Corporate discounts on hotels

Learning and development opportunities

Job summary

RateHawk is seeking a Service Manager to support top B2B partners primarily in South Korea. The ideal candidate must be fluent in English and Korean, with strong abilities in data and CRM tools like Tableau. This remote position offers a competitive salary along with bonuses, and opportunities for growth in a dynamic, supportive team environment.

Join us to help create amazing travel experiences and continuously enhance our service offerings!

Qualifications

• Advanced fluency in English and Korean, both written and spoken.
• Strong multitasking ability, handling multiple tasks under stress.
• Experience in the travel industry or service management is a plus.

Responsibilities

• Support key clients by handling escalations and resolving complex issues.
• Monitor ongoing cases in CRM, ensuring timely interventions.
• Track service metrics using Tableau and prepare insightful reports.

Skills

Fluency in English

Fluency in Korean

Comfort with data and CRM tools

Multitasking ability

Empathy

Tools

Tableau

Job description

RateHawk is seeking a Service Manager to support top B2B partners primarily in South Korea. The ideal candidate must be fluent in English and Korean, with strong abilities in data and CRM tools like Tableau. This remote position offers a competitive salary along with bonuses, and opportunities for growth in a dynamic, supportive team environment.

Join us to help create amazing travel experiences and continuously enhance our service offerings!