Remote Tier 2 IT Systems Support Consultant

RSI Security; Batu Pahat; Remote; MYR 73,000 - 95,000; Part time

Job summary

RSI Security is seeking a skilled, independent IT Systems Consultant to provide intermediate remote support, manage Addigy (macOS/iPadOS/iOS) and Datto RMM (Windows), perform data governance checks, and execute client infrastructure projects.

The consultant resolves Tier 2 escalations, maintains secure endpoints, documents thoroughly in IT Glue, and works with RSI leadership on automation and process improvements.

Qualifications

• Minimum 3 years of demonstrable experience providing systems analysis and Tier 2 IT support in an MSP or MSSP environment.
• Strong proficiency in Windows/macOS, Active Directory/Entra ID, Microsoft 365 administration, and basic scripting (PowerShell).
• Familiarity with PSA, Addigy, Datto RMM, and data governance checks for enterprise backups.

Responsibilities

• Serve as independent Tier 2 escalation point, triaging and resolving intermediate technical and security issues within SLAs.
• Operate Addigy and Datto RMM and deliver weekly data governance checks to validate data integrity and backup health.
• Manage endpoint imaging, user provisioning/deprovisioning, routine network troubleshooting, and vulnerability remediation per SOWs.
• Maintain real-time documentation in IT Glue and author technical FAQs for the team.
• Assist in deploying automation scripts and propose basic infrastructure improvements to RSI leadership.

Skills

Tier 2 support

Windows/macOS

PowerShell basics

Active Directory

Data governance

Education

CompTIA Network+/Security+

Microsoft 365 Certified

Tools

Addigy

Datto RMM

Autotask

HubSpot

Entra ID

Job description

RSI Security is seeking a skilled, independent IT Systems Consultant to provide intermediate remote support, manage Addigy (macOS/iPadOS/iOS) and Datto RMM (Windows), perform data governance checks, and execute client infrastructure projects.

The consultant resolves Tier 2 escalations, maintains secure endpoints, documents thoroughly in IT Glue, and works with RSI leadership on automation and process improvements.