Remote Student Admin & Customer Support Specialist

Jobstreet Malaysia; Johor; Remote; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Fully remote work arrangement

Supportive working environment

Job summary

Jobstreet Malaysia is seeking a Student Admin Executive to support daily operations of our education centre. This role is fully remote and focuses on administrative tasks, requiring strong coordination, clear written communication, and proficiency in Microsoft Office.

You will handle inquiries from parents and students, coordinate bookings, monitor payments, maintain records, prepare teaching materials in PowerPoint, and assist with social media updates.

Qualifications

• Proficient in Microsoft Office, particularly PowerPoint.
• Able to read and write Chinese for communication and materials.
• Strong organisational and administrative skills.
• Detail-oriented with ability to manage multiple tasks.
• Comfortable communicating with parents via text-based platforms.
• Remote work ability and independence.
• Weekend standby for urgent issues (advantage).

Responsibilities

• Manage daily enquiries from parents and students via WhatsApp and WeChat in a professional and timely manner
• Coordinate class bookings, scheduling, term enrolments, and renewals
• Monitor and follow up on payments and administrative matters
• Maintain and update accurate student records, attendance, reports, and class schedules
• Assist in the preparation and formatting of teaching materials (including editing and arranging content in PowerPoint)
• Support organisation of lesson content and internal teaching resources
• Update internal tracking sheets and administrative systems
• Assist with basic updates on the centre’s social media platforms (announcements and scheduling posts)

Skills

Organisational skills

Detail-oriented

Multitasking

Written communication

Independent working

Customer service experience

Read Chinese (Mandarin)

Tools

Microsoft Office

PowerPoint

Job description

Jobstreet Malaysia is seeking a Student Admin Executive to support daily operations of our education centre. This role is fully remote and focuses on administrative tasks, requiring strong coordination, clear written communication, and proficiency in Microsoft Office.

You will handle inquiries from parents and students, coordinate bookings, monitor payments, maintain records, prepare teaching materials in PowerPoint, and assist with social media updates.