Remote Malaysia Customer Relations Associate — Growth

Write Edge; Malaysia; Remote; MYR 33,480 - 50,220; Full time

Job summary

Write Edge is seeking a Full-Time Customer Service Associate for their remote team in Malaysia. The role involves supporting the Teaching Team, managing inquiries, and ensuring smooth operations during online classes.

Ideal candidates will have excellent communication skills and be tech-savvy, proficient in Google Suite and Microsoft Office. Experience in customer service and the ability to multitask in a fast-paced environment is required. The job offers flexible working hours and a competitive salary.

Qualifications

• 1-2 years of relevant work experience.
• Able to multitask and adapt to a fast-paced environment.
• Leadership qualities and project management experience are advantageous.

Responsibilities

• Support the Teaching Team and perform administrative duties.
• Handle staff enquiries and complaints effectively.
• Ensure smooth running of online classes and deliver customer experience.

Skills

Verbal and written English proficiency

Proficiency in Google Suite

Knowledge of Google Classroom and Zoom

Interpersonal skills

Problem-solving skills

Tools

Google Suite

Microsoft Office

Job description

Write Edge is seeking a Full-Time Customer Service Associate for their remote team in Malaysia. The role involves supporting the Teaching Team, managing inquiries, and ensuring smooth operations during online classes.

Ideal candidates will have excellent communication skills and be tech-savvy, proficient in Google Suite and Microsoft Office. Experience in customer service and the ability to multitask in a fast-paced environment is required. The job offers flexible working hours and a competitive salary.