Remote Order Manager – Chinese Speaking (SAP/Export)

Addiction Pet Foods; Kuala Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Addiction Pet Foods is seeking an experienced Order Management Specialist who speaks Chinese to oversee end-to-end order handling from receipt to dispatch and delivery. The role requires strong expertise in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation.

You will be the primary point of contact for export orders, coordinating with Sales, Planning, Production, Warehouse, customers, freight providers, and other logistics partners to ensure accurate,

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
• Minimum 5 years of experience in Order Management, Logistics, or Supply Chain, preferably within food, pet food, or FMCG.
• Chinese-speaking capability is required for communication with customers and stakeholders.
• Strong hands-on experience with SAP or other ERP/order management systems.
• Experience with export documentation, international shipping, freight coordination, and trade compliance.
• Strong customer service, problem-solving, coordination, and organizational skills.
• Able to manage multiple orders and priorities while maintaining a high level of accuracy.
• Experience implementing order management or logistics process improvements is highly desirable.

Responsibilities

• Process and validate customer orders accurately in SAP/ERP, including order changes and destination requirements.
• Monitor order status, product availability, back orders, and short shipments to ensure timely fulfillment.
• Coordinate closely with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery.
• Serve as a key Point of Contact for export orders, providing timely updates to customers and stakeholders.
• Prepare and verify export and shipping documents, including Certificates of Origin, commercial invoices, packing lists, and other required documentation.
• Coordinate local and international freight, container bookings, shipment tracking, and delivery schedules.
• Manage customer concerns, claims, replacements, and credit note requirements.
• Support inventory allocation and FIFO/FEFO controls and elevate stock shortages when required.
• Identify and implement process and system improvements within order management, fulfillment, and distribution.

Skills

Order management

Export logistics

ERP/SAP

Customer coordination

Shipping documentation

Chinese-speaking

Communication

Problem-solving

Coordination

Organizational skills

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field

Tools

SAP

Job description

Addiction Pet Foods is seeking an experienced Order Management Specialist who speaks Chinese to oversee end-to-end order handling from receipt to dispatch and delivery. The role requires strong expertise in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation.

You will be the primary point of contact for export orders, coordinating with Sales, Planning, Production, Warehouse, customers, freight providers, and other logistics partners to ensure accurate,