Remote Chinese-Speaking Order Management Specialist

Addiction Foods Pte Ltd

Kuala Selangor

On-site

MYR 60,000 - 90,000

Full time

12 days ago

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Job summary

Addiction Foods Pte Ltd is seeking an Order Management Specialist who speaks Chinese to manage orders from receipt to dispatch and delivery. You will coordinate with Sales, Planning, Production, Warehouse, and logistics partners, ensuring accurate SAP/ERP entries and timely export documentation.

The role requires 5+ years in order management or logistics, proficiency with SAP or similar ERP systems, and the ability to handle international shipments while maintaining a high standard of customer

Qualifications

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
Minimum 5 years of experience in Order Management, Logistics, or Supply Chain, preferably in food/fmcg.
Chinese-speaking capability is required for communication with customers and stakeholders.
Strong hands-on experience with SAP or other ERP/order management systems.
Experience with export documentation, international shipping, freight coordination, and trade compliance.
Strong customer service, problem-solving, coordination, and organizational skills.

Responsibilities

Process and validate customer orders accurately in SAP/ERP, including order changes and destination requirements.
Monitor order status, product availability, back orders, and short shipments to ensure timely fulfillment.
Coordinate closely with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery.
Serve as a key Point of Contact for export orders, providing timely updates to customers and stakeholders.
Prepare and verify export and shipping documents, including Certificates of Origin, commercial invoices, packing lists, and other required documentation.
Coordinate local and international freight, container bookings, shipment tracking, and delivery schedules.
Manage customer concerns, claims, replacements, and credit note requirements.
Support inventory allocation and FIFO/FEFO controls and escalate stock shortages when required.
Identify and implement process and system improvements within order management, fulfillment, and distribution.
Detail-oriented, customer-focused, proactive, and comfortable coordinating complex orders across multiple teams and markets.