Remote Order Fulfillment Lead (Chinese Speaking)

Addiction Pet Foods; Kuala Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

Addiction Pet Foods is seeking an experienced Order Management Specialist – Chinese Speaking to manage customer orders from receipt through dispatch and delivery. The role requires strong experience in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation, with the ability to communicate effectively with Chinese-speaking customers and stakeholders.

You will serve as a key point of contact for order and export-related matters, working closely with Sales,

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• Minimum 5 years’ experience in Order Management, Logistics, or Supply Chain.
• Chinese-speaking capability for communication with customers and stakeholders.
• Strong hands-on experience with SAP or other ERP/order management systems.
• Experience with export documentation and international shipping.
• Ability to coordinate across Sales, Planning, Production, Warehouse, and logistics partners.

Responsibilities

• Process and validate customer orders accurately in SAP/ERP, including order changes and destination requirements.
• Monitor order status, product availability, back orders, and short shipments to ensure timely fulfillment.
• Coordinate closely with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery.
• Serve as a key Point of Contact for export orders, providing timely updates to customers and stakeholders.
• Prepare and verify export and shipping documents, including Certificates of Origin, invoices, packing lists, and other required documentation.
• Coordinate local and international freight, container bookings, shipment tracking, and delivery schedules.
• Manage customer concerns, claims, replacements, and credit note requirements.
• Support inventory allocation and FIFO/FEFO controls and escalate stock shortages when required.
• Identify and implement process and system improvements within order management, fulfillment, and distribution.

Skills

Order management

Chinese-speaking

Customer coordination

Problem-solving

Time management

Education

Bachelor's degree in Supply Chain/Logistics/Business Administration

Tools

SAP/ERP

Job description

Addiction Pet Foods is seeking an experienced Order Management Specialist – Chinese Speaking to manage customer orders from receipt through dispatch and delivery. The role requires strong experience in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation, with the ability to communicate effectively with Chinese-speaking customers and stakeholders.

You will serve as a key point of contact for order and export-related matters, working closely with Sales,