Remote Operations & Logistics Lead (Procurement)

Tidal; Kuala Lumpur; Remote; MYR 82,000 - 114,000; Full time

Job summary

Tidal is seeking a proactive Operations & Logistics Manager to own daily procurement, inventory, and logistics for a growing direct-to-consumer wellness brand. You will work closely with the founders to execute delivery plans and serve as the main contact for suppliers, packaging partners, freight providers, and the 3PL.

You will also take over existing back-end Claude operations and use Claude daily within operational systems and workflows.

Qualifications

• At least 3 years of hands-on experience in operations, procurement, logistics, inventory management, or supply chain.
• Proven experience managing suppliers, packaging partners, freight providers, and 3PLs independently.
• Strong inventory and replenishment skills, including identifying stockout risks and coordinating supply around demand and promotions.
• Hands-on Shopify experience, including operational settings and integrations that affect checkout, subscriptions, availability, or fulfillment.
• Strong Claude proficiency and ability to integrate Claude into systems and workflows.
• Excellent written and spoken English, with remote-work discipline and clear vendor communication.
• Ability to provide full-time, exclusive commitment and disclose existing commitments.

Responsibilities

• Own procurement and supplier execution: Manage purchase orders through 3PL receipt; verify quantities, pricing, lead times and milestones.
• Keep vendors accountable: Push for deadlines, address delays, and secure corrective actions.
• Maintain inventory availability: Track FG, packaging, accessories, and replenish to meet demand and launches.
• Manage logistics and 3PL performance: Coordinate freight bookings, shipping docs, tracking, and fulfillment accuracy.
• Maintain Shopify operational accuracy: Manage SKUs, shipping settings, subscriptions, and related integrations.
• Own Claude-powered operations: Take over Claude workflows, validate outputs, and test changes before use.
• Track performance and costs: Produce reports on inventory, POs, delivery timelines, and freight costs.
• Communicate and resolve issues: Respond promptly, escalate risks with actions, ensure follow-through.
• Follow processes consistently: Maintain SOPs, checklists, and documentation; avoid repeated reminders.

Skills

Procurement management

Supplier management

Inventory optimization

Logistics coordination

Shopify operations

Claude proficiency

Excel/Sheets

English communication

Tools

Claude-powered workflows

Shopify

Order & Inventory systems

Google Sheets/Excel

Freight & 3PL platforms

Asana/Monday.com/Notion

Slack/Zoom/GSuite

Job description

Tidal is seeking a proactive Operations & Logistics Manager to own daily procurement, inventory, and logistics for a growing direct-to-consumer wellness brand. You will work closely with the founders to execute delivery plans and serve as the main contact for suppliers, packaging partners, freight providers, and the 3PL.

You will also take over existing back-end Claude operations and use Claude daily within operational systems and workflows.