Remote Customer Support Consultant (Global)

SupportYourApp; Kuala Lumpur; Remote; MYR 78,000 - 114,000; Full time

Benefits offered by this job

Flexible schedule

Remote cooperation

International environment

USD compensation

Referral rewards

Work-life balance policy

Leadership development

Self-development culture

Trust-based culture

No time-tracking

Job summary

SupportYourApp in Kuala Lumpur, Malaysia, is hiring a Customer Support Consultant to deliver top-tier service across phone, chat and email. You will build lasting relationships with clients and stay ahead of product updates while maintaining data security.

The role offers a fully remote setup with flexible schedule, international team, and compensation in USD. A proactive attitude and English proficiency are essential to succeed.

Qualifications

• Proven experience delivering support via phone, chat, and email.
• Excellent English (C1) for speaking and writing.
• Experience in travel industry is a plus.
• Positive, proactive attitude and reliability.

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong, lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply customer happiness practices to improve outcomes.
• Understand client solutions and meet KPI targets.
• Coordinate with developers and cross-functional teams.

Skills

Excellent English skills (C1)

Experience in customer support

Analytical thinking

Travel industry experience

Job description

SupportYourApp in Kuala Lumpur, Malaysia, is hiring a Customer Support Consultant to deliver top-tier service across phone, chat and email. You will build lasting relationships with clients and stay ahead of product updates while maintaining data security.

The role offers a fully remote setup with flexible schedule, international team, and compensation in USD. A proactive attitude and English proficiency are essential to succeed.