Remote IT Help Desk Technician — Level 1

The Auctus Group; Malaysia; On-site; MYR 54,000 - 78,000; Full time

Job summary

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line technical support to internal teams across operations, billing, reporting and leadership. You'll troubleshoot Windows/macOS, Office 365, printers, VPNs, and network issues with an emphasis on customer service and HIPAA-conscious practices.

Ideal candidates have 1–3 years of IT support experience, strong communication skills, and the ability to document issues and resolutions clearly.

Qualifications

• 1–3 years of IT help desk or technical support experience.
• Experience supporting Microsoft 365 environments.
• Familiarity with Windows and macOS troubleshooting.
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices.
• Strong communication and organizational skills.
• Experience with ticketing systems and remote support tools preferred.

Responsibilities

• Provide first-level support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations

Skills

IT support experience

Microsoft 365

Windows troubleshooting

macOS troubleshooting

VPN & networking

Account management & MFA

Customer service

Ticketing systems

Remote support tools

Education

1–3 years IT help desk experience (informal)

CompTIA A+ / Network+ certifications preferred

Healthcare/HIPAA familiarity preferred

Tools

ScreenConnect

Intune

Microsoft Entra ID

Huntress

Job description

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line technical support to internal teams across operations, billing, reporting and leadership. You'll troubleshoot Windows/macOS, Office 365, printers, VPNs, and network issues with an emphasis on customer service and HIPAA-conscious practices.

Ideal candidates have 1–3 years of IT support experience, strong communication skills, and the ability to document issues and resolutions clearly.