Remote Field Service Engineer – Diagnostics & Life Sciences

Radiometer; Malaysia; Remote; MYR 60,000 - 100,000; Full time

Job summary

Cepheid, a Danaher operating company, seeks a Field Service Engineer to support Cepheid products across Malaysia. The role involves installation, maintenance, repair, troubleshooting, and customer support for hardware, software, and connectivity solutions.

Remote work options are available, with extensive travel up to 95% and potential overnight travel. The candidate should have a degree in engineering and 5+ years in medical devices or diagnostics, plus strong IT and networking knowledge.

Qualifications

• Degree in Computer Engineering, Biomedical Engineering, Electronics, or related field.
• 5+ years of experience in medical devices or diagnostics.
• Strong knowledge of hardware, software, networking, connectivity, IT concepts, and service management systems (SFDC, SAP, Dynamics 365).

Responsibilities

• Support Cepheid products with installation, maintenance, repair, troubleshooting, training, and customer support.
• Build strong customer relationships and provide timely updates.
• Achieve service KPIs by maximizing system performance and uptime.

Skills

Analytical skills

Communication

Organizational skills

Problem-solving

Education

Degree in Computer Engineering, Biomedical Engineering, Electronics, or related field

Tools

SFDC

SAP

Dynamics 365

Job description

Cepheid, a Danaher operating company, seeks a Field Service Engineer to support Cepheid products across Malaysia. The role involves installation, maintenance, repair, troubleshooting, and customer support for hardware, software, and connectivity solutions.

Remote work options are available, with extensive travel up to 95% and potential overnight travel. The candidate should have a degree in engineering and 5+ years in medical devices or diagnostics, plus strong IT and networking knowledge.