Remote Energy Components Support Engineer

Accenture Southeast Asia; Kuala Lumpur; Remote; MYR 90,000 - 130,000; Full time

Job summary

Accenture Southeast Asia seeks an experienced Energy Components (EC) Support Consultant to provide application support, troubleshooting, change implementation, and system upgrade activities for EC environments. This is a remote role supporting global operations with collaboration across time zones.

You will work with functional, technical, infrastructure, database, and business teams to investigate issues, implement fixes and enhancements, and maintain stability of EC environments.

Responsibilities

• Provide Level 2/Level 3 technical support for EC applications.
• Investigate and resolve issues spanning application, database, integration, configuration, and deployment.
• Perform root cause analysis and recommend corrective actions.
• Troubleshoot EC processes, interfaces, and logs; document technical findings.
• Support production incidents and service requests with clear documentation.
• Collaborate with cross-functional teams to translate issues into technical solutions.
• Develop, troubleshoot, and maintain Oracle SQL/PL/SQL scripts.
• Analyse database errors and performance issues related to EC changes and upgrades.
• Prepare and execute deployment activities across DEV/TEST/UAT/PROD.
• Maintain technical documentation, deployment procedures, and rollback plans.
• Support EC upgrades, patches, and related technical activities.
• Work with Docker/containerised EC applications; collaborate with DevOps for issues spanning layers.

Skills

Energy Components (EC)

Oracle SQL / PL/SQL

Troubleshooting

XML

Docker / Containerisation

Maven

Linux / Unix

Application Support

Change & Release Management

System / Application Upgrade

Job description

Accenture Southeast Asia seeks an experienced Energy Components (EC) Support Consultant to provide application support, troubleshooting, change implementation, and system upgrade activities for EC environments. This is a remote role supporting global operations with collaboration across time zones.

You will work with functional, technical, infrastructure, database, and business teams to investigate issues, implement fixes and enhancements, and maintain stability of EC environments.