Remote Customer Support Engineer – Distributed Systems

Mariadbplc; Malaysia; On-site; MYR 244,299 - 366,449; Full time

Benefits offered by this job

25 days paid annual leave

Competitive compensation

Health insurance

Job summary

Mariadbplc is seeking a Frontline Support Engineer to serve as the primary technical contact for customer issues. This role emphasizes quick issue resolution, maintaining customer satisfaction, and following established support processes. Candidates should have a degree in a relevant field along with strong skills in Java, JVM internals, and troubleshooting distributed systems.

This remote role offers competitive compensation, 25 days of paid annual leave, and the opportunity to work with talented professionals worldwide.

Qualifications

• Experience supporting or troubleshooting distributed systems.
• Strong understanding of multithreading and memory management.
• Hands-on with Linux environments.

Responsibilities

• Act as technical contact for customer issues.
• Resolve known or complex issues directly.
• Ensure customer satisfaction and SLA adherence.

Skills

Java

JVM internals

Distributed Systems

Memory Management

Docker

Kubernetes

Linux

Technical Support

Education

BS degree with 3+ years of experience or MS degree with 1+ years of experience

Tools

Apache Ignite

Kafka

Redis

Cassandra

Hazelcast

Job description

Mariadbplc is seeking a Frontline Support Engineer to serve as the primary technical contact for customer issues. This role emphasizes quick issue resolution, maintaining customer satisfaction, and following established support processes. Candidates should have a degree in a relevant field along with strong skills in Java, JVM internals, and troubleshooting distributed systems.

This remote role offers competitive compensation, 25 days of paid annual leave, and the opportunity to work with talented professionals worldwide.