Remote Advanced Technical Support Specialist (Global)

Supportyourapp; Johor Bahru; Remote; MYR 245,000 - 409,000; Full time

Benefits offered by this job

Remote work

USD compensation

Referral rewards

No time tracking

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service provider partnering with leading tech brands. We are seeking an Advanced Technical Support Specialist to deliver top-tier support remotely in a multicultural, multilingual environment.

You will own technical issues, analyze system logs, and coordinate with teams to resolve problems while contributing to knowledge bases and SLAs. The role offers fully remote work and USD compensation with opportunities for growth.

Qualifications

• Excellent English communication skills (C1) in speaking and writing.
• 1–3 years of proven experience in Technical Support, SysAdmin, or Advanced Technical Support.
• Hands-on experience with Linux and Windows using the command line (CLI).

Responsibilities

• Deliver outstanding technical support via emails, calls and chats.
• Take ownership of customer-reported issues from start to finish.
• Analyze and troubleshoot inquiries; identify root causes and solutions.
• Escalate complex issues to internal teams with timely follow-up.
• Maintain accurate incident documentation and resolutions.
• Coordinate on-site activities with technicians and customers.
• Contribute to and maintain the support knowledge base.
• Ensure requests adhere to SLAs.

Skills

English (C1)

Technical support

Sysadmin

Linux CLI

Windows CLI

System logs analysis

Networking basics

Hardware knowledge

Customer focus

Job description

SupportYourApp is a global Intelligent Support-as-a-Service provider partnering with leading tech brands. We are seeking an Advanced Technical Support Specialist to deliver top-tier support remotely in a multicultural, multilingual environment.

You will own technical issues, analyze system logs, and coordinate with teams to resolve problems while contributing to knowledge bases and SLAs. The role offers fully remote work and USD compensation with opportunities for growth.