AVP/VP1 - Relationship Manager, Medium Enterprise(Lebuh Bishop)

UOB; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading Asian bank in Penang is looking for a Relationship Manager to manage SME clients, offering tailored financial solutions and exceptional customer service. The ideal candidate should have at least 5 years of banking experience, strong communication skills, and a proven record in sales. This role emphasizes relationship building and compliance with banking regulations.

Qualifications

• Minimum 5 years working experience in banking, preferably in corporate or commercial banking.
• Experience in dealing with senior management level executives.
• Good knowledge of financial markets and products.

Responsibilities

• Manage assigned accounts/relationships, ensuring all credit facilities are utilized.
• Monitor performance, identify improvement areas, and implement enhancements.
• Build strong relationships with key decision makers in each account.

Skills

Excellent communication skills

Strong interpersonal skills

Creative thinking

Sales and business development success

Education

Degree in Finance / Business Administration / Economics / Accountancy

Job description

Job Description

Manage relationships with SME clients to deliver exceptional customer service and grow their businesses. Ensure customers are provided with tailored financial solutions and strategic banking advice. Identify opportunities for cross-selling and up-selling of UOB products and services. Develop and implement retention strategies to reduce customer attrition. Stay updated on industry trends and regulatory changes to provide proactive support to clients. Maintain high levels of client satisfaction and achieve business targets.

Responsibilities

• Managing assigned accounts/relationships, ensuring all credit facilities are fully utilized.
• Monitoring the performance of each account, identifying areas where improvements can be made and implementing measures to enhance profitability.
• Cross selling other bank’s products such as investment banking, treasury and insurance.
• Growing existing customers’ relationship by providing them with quality banking services and attending to their needs promptly.
• Responding quickly to customer queries and resolving any issues in a timely manner.
• Building strong relationships with key decision makers within each account to understand their needs and preferences.
• Ensuring compliance with all relevant regulations and policies when managing accounts.
• Preparing regular reports to track progress and identify potential risks or opportunities.
• Keeping abreast of market developments and trends to better serve customers.

Qualifications

• Degree holder in Finance / Business Administration / Economics / Accountancy or equivalent.
• Minimum 5 years working experience in banking, preferably in corporate or commercial banking.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and ability to build long term relationships.
• Ability to think creatively and outside the box.
• Experience in dealing with senior management level executives.
• Confident, articulate and able to work under pressure.
• Proven track record of success in sales and business development.
• Good knowledge of financial markets and products.
• Demonstrated ability to meet tight deadlines and manage multiple tasks simultaneously.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.