Relationship Manager (CIMB@Work) - Kuala Lumpur

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

CIMB Bank Berhad in Malaysia is seeking a Relationship Manager to drive payroll solution growth by acquiring new business clients and deepening existing relationships. You will lead proactive prospecting, coordinate onboarding, and collaborate with branches and key stakeholders to maximize portfolio growth and new acquisitions.

The role emphasizes strong client engagement, cross-selling across Retail, Commercial, SME segments, and ensuring compliance with regulatory requirements.

Qualifications

• Bachelor’s degree in Business, Marketing, or an equivalent field.
• Minimum of 2 years of experience in banking or with an established organization.
• Strong financial knowledge and business acumen.

Responsibilities

• Achieve payroll acquisition targets and cross-referrals for banking products.
• Initiate outreach calls, meet clients, and convert opportunities into acquisitions.
• Coordinate payroll solution onboarding and drive referrals across branches.
• Develop sales strategies and campaigns aligned with bank policies.
• Maintain productivity and proactively hit targets.

Skills

Relationship management

Sales prospecting

Cross-selling

Client presentations

Communication skills

Negotiation

Education

Bachelor’s degree in Business/Marketing

Tools

CRM software

Payroll systems

Job description

Drive aggressive business growth by acquiring new-to-bank clients and deepening relationships with existing business accounts to expand payroll solution penetration. This role focuses on proactive prospecting, strategic sales execution, and collaboration with key stakeholders to deliver impactful acquisition activities across branch and channel networks. Additionally, the role involves identifying business opportunities, nurturing client relationships, and ensuring successful payroll system activation to maximize portfolio growth and new acquisitions from both existing and new clients.

Key Responsibilities

Sales & Business Growth

Achieve payroll acquisition targets for new employee sign-ups and meet cross-referral targets for Retail, Business, and other banking products.

Act promptly on assigned leads and portfolios by conducting outreach calls, meeting clients, and converting opportunities into successful acquisitions.

Upon successful sales closure, coordinate and initiate roadshows to drive CASA account openings, while actively cross-selling products within the assigned portfolio and leveraging relationships with Corporate, Commercial, SME Banking, Branch Managers, and other stakeholders to maximize opportunities.

Develop and implement sales strategies, campaigns, and events in line with bank policies, while identifying new business opportunities and collaborating with other segments or SBUs to optimize delivery.

Maintain high productivity and demonstrate proactive, self-initiated efforts to consistently achieve targets.

Client Engagement & Relationship Management

Deliver impactful presentations to introduce CIMB@Work payroll solutions and ensure smooth payroll transition and onboarding via BizChannel/OCTO Biz, including providing training and support when required.

Build and maintain strong relationships with branches, business centres, and key partners to drive referrals and cross-sell opportunities.

Governance, Insights & Capability Building

Monitor market and competitor trends, provide insights and feedback to management, and ensure timely reporting and escalation of issues to CAW HQ and relevant stakeholders.

Ensure full compliance with all regulatory requirements and internal bank policies.

Support training and development initiatives to enhance sales capabilities within the team.

Align with HQ strategies to grow the payroll business, contribute to overall segment objectives, and collaborate effectively as a team to maximize outcomes.

Key Requirements

Bachelor’s degree in Business, Marketing, or an equivalent field.

Minimum of 2 years of experience in banking or with an established organization.

Strong financial knowledge with solid business acumen.

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

What can I earn as a Relationship Manager