Relationship Manager

TIME dotCom Berhad; Kuala Selangor; Presencial; MYR 60 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Wellness spending account

Employee assistance program

Learning and upskilling opportunities

Certification reimbursement

Resumo da oferta

TIME dotCom Berhad is seeking an on-site Relationship Manager to serve as the primary contact for subscribers in a defined building cluster. You will manage inquiries across call, chat, WhatsApp, and in-person channels, proactively resolve issues, and build strong relationships with building management.

You will identify upsell opportunities, monitor churn risk, and maintain CRM records for reporting. Fluency in English and Bahasa Malaysia is required, with Mandarin or Tamil a plus.

Qualificações

• Diploma or Bachelor's degree in Business, Communications, Marketing, or a related field.
• Minimum 2–3 years' experience in account management or enterprise/B2B roles.
• Fluent spoken and written English and Bahasa Malaysia; conversational Mandarin or Tamil is an advantage.

Responsabilidades

• Serve as the single point of contact for TIME dotCom subscribers within an assigned building cluster across multiple channels.
• Proactively follow up on open cases, installations, and service issues through to resolution.
• Build and maintain relationships with building management/JMB committees for smooth operations.
• Identify upsell opportunities based on usage patterns and trends.
• Monitor churn risk and maintain accurate CRM records; report performance to management.
• Represent the TIME dotCom brand professionally in on-site and remote interactions.

Conhecimentos

Follow-up discipline

Organisational rigour

Relationship-building

Analytical thinking

Clear communication

Multitasking

Composure under pressure

Formação académica

Diploma or Bachelor's Degree in Business/Communication/Marketing

Descrição da oferta de emprego

Job Overview:

The Relationship Manager (RM) is the dedicated, on-site point of contact for TIME dotCom subscribers within an assigned cluster of residential buildings. The role blends enterprise-style account management, proactive relationship-building, retention, and upsell; with the practical, on-the-ground presence of a community-facing concierge. This is not a reactive helpdesk role: the RM is expected to build durable relationships with residents and building management, follow up independently on open issues without being prompted, and identify upsell and retention opportunities before they become problems.

Your work life:

• Serve as the single, consistent point of contact for all TIME dotCom subscribers within the assigned building cluster, handling enquiries across call, chat, WhatsApp, and in-person channels.


• Proactively follow up on open cases, installation requests, and service issues through to resolution — without requiring escalation or reminders from supervisors or customers.


• Build and maintain relationships with building management/JMB committees to support smooth on-site operations.


• Identify and act on upsell opportunities based on individual customer usage patterns and building-level trends.


• Monitor and reduce churn risk within the assigned cluster by identifying at‑risk accounts early.


• Maintain accurate, timely CRM records for reporting and handover continuity.


• Report cluster-level performance to the assigned Manager on a regular cadence.


• Represent the TIME dotCom brand professionally in all on-site and remote interactions.

To be considered, you’ll need :

Education:

• Diploma or Bachelor's Degree in Business, Communications, Marketing, or a related field.

Experience:

• Minimum 2–3 years' experience in account management, customer relationship management, or enterprise/B2B customer-facing roles.


• Telecommunications or utilities industry experience is an advantage.

Skills:

• Strong follow-up discipline and organisational rigour — able to identify and drive tasks to completion independently, chase outstanding items without prompting, and keep multiple open threads organized simultaneously. This is a role for someone who closes loops, not one who waits for the next ticket.


• Above-average analytical and problem-solving ability — able to read a situation and reason through the best next step rather than following a script. This role requires judgment, not just procedure following.


• Proactive relationship-building — comfortable initiating conversations with residents and building management, not just responding to inbound queries.


• Clear communication — able to explain technical issues in plain language to non-technical residents.


• Multitasking and time management — able to manage multiple buildings, multiple open cases, and administrative reporting without dropping items.


• Composure under pressure — a calm, professional presence when handling complaints or difficult conversations, without escalating tension.

Language & Communication

• Fluent spoken and written English and Bahasa Malaysia; conversational Mandarin or Tamil is an advantage given the ethnic and expatriate composition of several clusters.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.


• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.


• Employee assistance during life’s big moments, from celebrations to times of bereavement.


• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.


• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.