Regional Technical Support Engineer

Siemens Energy; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Personal development opportunities

Flexible/hybrid working

Diverse team environment

Job summary

Siemens Energy in Malaysia is seeking a senior Distributed Technical Support engineer to act as the technical anchor for complex product issues on-site at a customer office. You will balance hands-on troubleshooting with close collaboration across customer and internal teams to drive continuous improvement.

With 5+ years in technical support or systems engineering in the energy or industrial sector, you will lead investigations, develop scripting solutions, document knowledge, and mentor junior

Qualifications

• Bachelor's degree or equivalent in a relevant engineering discipline.
• 5+ years in senior technical support, field service or systems engineering.
• Experience working independently on complex technical problems while managing customer-facing responsibilities.
• Strong troubleshooting, analytical, and systems engineering skills; lead investigations.
• Solid grounding in engineering design processes, QA, and workflow management.
• Effective influencing and communication skills; experience in technical documentation and customer relationship management.

Responsibilities

• Act as the primary technical expert for the AGTS account, providing tier-three support and diagnosing complex product issues.
• Lead remote and on-site investigations for root cause analysis of system failures and performance degradation, developing diagnostic tools, tests, and scripts to resolve recurring issues.
• Serve as the dedicated technical liaison for the AGTS customer, managing service requests and maintaining a strong, professional working relationship.
• Collaborate with R&D by sharing detailed feedback on product design, reliability, and performance based on field data, while guiding field service engineers through effective problem resolution and knowledge transfer.
• Prepare and present technical reports on service levels, issue trends, and resolutions to internal management and the customer.
• Maintain technical product documentation, service manuals, and knowledge base articles, while contributing to process improvements and coaching junior colleagues to build technical capability across the regional support team.

Skills

Troubleshooting

Analytical skills

Systems engineering

Scripting

Communication skills

Documentation

Customer relationship management

Education

Bachelor's degree in Engineering

Job description

A Snapshot of Your Day

Step into a pioneering role on our Distributed Technical Support team in Asia Pacific, based on-site at a customer office in Malaysia. You'll serve as the technical anchor for complex product issues, balancing hands-on troubleshooting with close collaboration across customer and internal teams, while helping capture solutions that drive continuous improvement.

A Snapshot of Your Day

Step into a pioneering role on our Distributed Technical Support team in Asia Pacific, based on-site at a customer office in Malaysia. You'll serve as the technical anchor for complex product issues, balancing hands-on troubleshooting with close collaboration across customer and internal teams, while helping capture solutions that drive continuous improvement.

How You'll Make An Impact

• Act as the primary technical expert and resident engineer for the AGTS customer account, providing tier-three support and diagnosing complex product issues escalated by field engineers and technicians
• Lead remote and on-site investigations for root cause analysis of system failures and performance degradation, developing diagnostic tools, tests, and scripts to resolve recurring issues and vulnerabilities
• Serve as the dedicated technical liaison for the AGTS customer, managing service requests and maintaining a strong, professional working relationship
• Collaborate with R&D by sharing detailed feedback on product design, reliability, and performance based on field data, while guiding field service engineers through effective problem resolution and knowledge transfer
• Prepare and present technical reports on service levels, issue trends, and resolutions to internal management and the customer
• Maintain technical product documentation, service manuals, and knowledge base articles, while contributing to process improvements and coaching junior colleagues to build technical capability across the regional support team

What You Bring

• Bachelor's degree or equivalent in a relevant engineering discipline (e.g., Mechanical, Electrical, Control Systems)
• 5+ years of experience in a senior technical support, field service, or systems engineering role, preferably within the energy or industrial sector
• Demonstrated experience working independently on complex technical problems while managing customer-facing responsibilities
• Strong troubleshooting, analytical, and systems engineering skills, with the ability to lead investigations and develop scripting solutions
• Solid grounding in engineering design processes, quality assurance, and workflow management
• Effective influencing and communication skills, with experience in technical documentation and customer relationship management

About The Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Find out how you can make a difference at Siemens Energy:

https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Provide flexible and hybrid working arrangement!
• Work in a diverse team with an open approach that will constantly support you and your development!

https://jobs.siemens-energy.com/job