Regional Technical Support Engineer

Siemens Energy; Selangor; Hybrid; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Siemens Energy in Malaysia is seeking a senior technical support engineer based on-site at a customer office in Malaysia, with hybrid working arrangements. You will act as the technical anchor for complex product issues, leading investigations and collaborating with global teams to drive resolution and continuous improvement.

The role requires 5+ years in senior technical support or related fields, a Bachelor's in engineering, and strong problem-solving and communication skills to support

Qualifications

• Bachelor's degree in engineering or related field.
• 5+ years in senior technical support, field service, or systems engineering.
• Proven ability to work independently on complex technical problems with customer-facing responsibilities.
• Strong troubleshooting and analytical skills with capability to develop scripting solutions.
• Experience collaborating with R&D and cross-functional teams on product improvements.

Responsibilities

• Act as primary technical expert and resident engineer for the AGTS customer account.
• Lead remote and on-site investigations for root-cause analysis of failures and degraded performance.
• Prepare technical reports on service levels, issue trends, and resolutions for management and customers.
• Collaborate with R&D by sharing field data feedback to drive design improvements.
• Coach junior colleagues and contribute to regional knowledge transfer.

Skills

Senior technical support

Field service

Systems engineering

Education

Bachelor's degree in engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Step into a pioneering role on our Distributed Technical Support team in Asia Pacific, based on-site at a customer office in Malaysia. You'll serve as the technical anchor for complex product issues, balancing hands‑on troubleshooting with close collaboration across customer and internal teams, while helping capture solutions that drive continuous improvement.

How You'll Make an Impact

Act as the primary technical expert and resident engineer for the AGTS customer account, providing tier-three support and diagnosing complex product issues escalated by field engineers and technicians

Lead remote and on‑site investigations for root cause analysis of system failures and performance degradation, developing diagnostic tools, tests, and scripts to resolve recurring issues and vulnerabilities

Serve as the dedicated technical liaison for the AGTS customer, managing service requests and maintaining a strong, professional working relationship

Collaborate with R&D by sharing detailed feedback on product design, reliability, and performance based on field data, while guiding field service engineers through effective problem resolution and knowledge transfer

Prepare and present technical reports on service levels, issue trends, and resolutions to internal management and the customer

Maintain technical product documentation, service manuals, and knowledge base articles, while contributing to process improvements and coaching junior colleagues to build technical capability across the regional support team

What You Bring

Bachelor's degree or equivalent in a relevant engineering discipline (e.g., Mechanical, Electrical, Control Systems)

5+ years of experience in a senior technical support, field service, or systems engineering role, preferably within the energy or industrial sector

Demonstrated experience working independently on complex technical problems while managing customer‑facing responsibilities

Strong troubleshooting, analytical, and systems engineering skills, with the ability to lead investigations and develop scripting solutions

Solid grounding in engineering design processes, quality assurance, and workflow management

Effective influencing and communication skills, with experience in technical documentation and customer relationship management

About the Team

Our Gas Services division offers Low‑emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.

Provide flexible and hybrid working arrangement!

Work in a diverse team with an open approach that will constantly support you and your development!