Regional Supply Chain Coordinator

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541); Selangor; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Novartis Corporation (Malaysia) Sdn. Bhd.

in Selangor seeks a Regional Supply Chain Coordinator to support regional supply chain operations across the APMA region, collaborating with country teams and Global Supply Chain stakeholders to ensure accurate reporting and strong performance. The role focuses on KPI delivery, monthly dashboards, cost discipline, risk management, and continuous improvement across Customer Service, Inventory, Write-Offs, and budgeting processes.

Qualifications

• University degree in Business Administration, Operations, or related discipline.
• Fluency in written and spoken English.
• 6–10 years of supply chain experience with end-to-end processes.
• Experience collaborating with regional stakeholders and achieving KPI targets.
• Proficiency in data analysis and reporting tools (Excel, Power BI, SAP, Kinaxis).

Responsibilities

• Support delivery of regional supply chain KPI targets.
• Prepare and refresh monthly regional KPI dashboards.
• Track monthly PCE and FTE against targets and support budget reviews.
• Consolidate and validate results for monthly CS level reports.
• Refresh regional supply risk files and drive bottleneck discussions.
• Collaborate with country supply chain teams, manufacturing sites, and external partners.
• Support lifecycle management activities with global platforms.
• Coordinate planning parameter reviews (MOQ, lead time, safety stock).
• Assist onboarding of new hires to relevant apps and processes.
• Contribute to continuous improvement of reporting and processes.

Skills

Collaboration

Communication

Stakeholder management

Data analysis

Attention to detail

Education

University degree in Business Administration, Operations, Supply Chain Management, or related discipline

Tools

Microsoft Excel

Power BI

Power Query

SAP

Kinaxis

Job description

Job Description Summary

#LI-Hybrid Location: Selangor, Malaysia

Ready to make a measurable impact across a complex regional supply chain network? As a Regional Supply Chain Coordinator, you will support support efficient and effective supply chain operations across the APMA region. In this role, you will work closely with country supply chain teams and Global Supply Chain stakeholders - manufacturing sites, external supplier operation, end to end planning, analystic reporting team and operation finance to ensure accurate reporting, strengthen regional processes, support cost discipline and enable strong performance across Customer Service, Inventory, Write-Offs, Harmonized Forecast Accuracy and Personnal Cost Expenditure.

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people's lives.

Job Description Key Responsibilities

• Support delivery of regional supply chain Key Performance targets, including Customer Service Level, Harmonized Forecast Accuracy, Bias, Inventory, Write-Offs, PCE and FTE targets.
• Prepare, refresh and generate monthly regional KPI dashboard reports, including performance analysis and follow-up actions with APMA country organizations.
• Track monthly PCE and FTE actuals versus targets, support budget reviews, validate regional cost center spending and contribute to productivity discussions.
• Consolidate and validate results to generate monthly Customer Service Level result to report MTD and YTD performance, projected future supply risks and presentation materials for global review meetings.
• Weekly refresh regional supply risk files, govern backorder lists and drive bottleneck discussion on order prioritization or issue resolution to mitigate supply backorder risks.
• Collaborate with country supply chain teams, manufacturing sites, External Supplier Organization, customer service and End to End planning teams to address supply concerns and provide order status updates.
• Support lifecycle management activities such as launches, site transfers and pruning in coordination with global platforms.
• Coordinate planning parameter reviews, including MOQ, lead time, safety stock and remaining shelf-life, ensuring timely validation with country teams.
• Support onboarding of new hires with access to relevant applications, regional reporting processes and standard ways of working.
• Contribute to continuous improvement initiatives to strengthen supply chain processes, reporting quality and regional collaboration.

Essential Requirements

• University degree in Business Administration, Operations, Supply Chain Management, or a related discipline.
• Fluency in written and spoken English, with the ability to communicate effectively across international and cross-functional teams.
• Proven experience collaborating with regional stakeholders and driving gap-closure actions with countries to achieve supply chain KPI targets.
• 6 – 10 years of supply chain experience, with strong knowledge of end-to-end supply chain processes, particularly demand and supply planning.
• Strong understanding of supply chain performance metrics, including customer service level, forecast accuracy, inventory, write-offs, and budget management, as well as Sales and Operations Planning processes.
• Proficiency in data analysis and reporting tools, including Microsoft Excel, Power BI, Power Query, SAP, and Kinaxis.
• Strong collaboration, communication, and stakeholder management capabilities, combined with a high level of accuracy, ownership, and attention to detail.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

• Inventory Management
• Master Data
• Operational Excellence
• Order Management